Customer Service Representative

Job Description: One of our large Accounts Payable Providers is seeking a Customer Care Representative I to join its Customer Experience team. This individual will serve as the first point of contact for customers, handling low to medium complexity inquiries across phone, email, and chat channels. The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced support environment while delivering a high-quality customer experience. This organization is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses. The company is known for its culture centered on being Customer Obsessed, Growth Minded, and Connected as People, with a strong focus on inclusion and professional development.

Must Haves: 1 year of Customer service experience Experience with Microsoft Teams Strong Verbal and written communication skills Ability to remain calm and solution-orientated when handling customer issues or escalations Plusses: Experience in supporting customer in a SaaS, fintech, or technology environment Familiarity with accounts payable or financial software

This is a 6 month contract to hire. This person will be onsite 5 days a week for the first two months then transition over to a hybrid model. Zip Code: 28206