Customer Service Representative
Robert Half, Menomonee Falls, WI, United States
Robert Half is looking for a Customer Service Representative for a Menomonee Falls, WI area organization. This role is ideal for individuals who excel in fast-paced environments, demonstrate strong communication skills, and thrive on helping others. As a vital member of the team, you will handle customer inquiries, resolve issues efficiently, and support business operations through consistent, quality service.
Responsibilities: Respond promptly and courteously to customer inquiries via phone, email, and in person Resolve customer concerns, process orders, provide product information, and document interactions accurately Prepare and provide customer quotes for products and services Track orders throughout the fulfillment process and proactively update customers on status Collaborate across departments to fulfill client requests and troubleshoot issues Maintain a positive, empathetic, and professional attitude at all times Input data and update customer records in company systems Identify opportunities for process improvement and escalate complex cases as needed Meet or exceed service metrics and performance targets for accuracy, quality, and efficiency Support continuous learning by adapting to new procedures, technologies, and product updates
Qualifications: Minimum 2 years of customer service experience Excellent verbal and written communication skills Strong organizational and time management abilities Proficiency in Microsoft Office and familiarity with ERP systems Critical thinking, adaptability, and problem-solving skills Ability to work independently and as part of a team
Responsibilities: Respond promptly and courteously to customer inquiries via phone, email, and in person Resolve customer concerns, process orders, provide product information, and document interactions accurately Prepare and provide customer quotes for products and services Track orders throughout the fulfillment process and proactively update customers on status Collaborate across departments to fulfill client requests and troubleshoot issues Maintain a positive, empathetic, and professional attitude at all times Input data and update customer records in company systems Identify opportunities for process improvement and escalate complex cases as needed Meet or exceed service metrics and performance targets for accuracy, quality, and efficiency Support continuous learning by adapting to new procedures, technologies, and product updates
Qualifications: Minimum 2 years of customer service experience Excellent verbal and written communication skills Strong organizational and time management abilities Proficiency in Microsoft Office and familiarity with ERP systems Critical thinking, adaptability, and problem-solving skills Ability to work independently and as part of a team