Customer Service Representative

This IFF Career Site uses Google Analytics, as described in our , for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of Google Analytics below.**Povzetek delovnega mesta**IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.The role is based on Rochester, NY. Be part of a creative, solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.**Where You’ll Make a Difference*** Receive and process customer orders, inquiries, and/or complaints related to ordered products.* Maintain ongoing relationships with selected customers and sales staff, serving as a key communication link.* Apply product knowledge, product availability awareness, sales territory information, and customer-specific insights to ensure a high level of service.* Manage the end-to-end Order to Cash process to ensure on‐time fulfillment for Business‐to‐Business operations at the country or regional level.* Oversee sales order management for domestic, export, and consignment orders, including documentation, issue resolution, and timely follow‐up.* Coordinate customer complaints and service cases related to sales orders.* Collaborate cross‐functionally to solve operational problems and ensure seamless order fulfillment.* Proactively communicate with customers to provide accurate updates, documentation, and support.* Support implementation of process enhancements and contribute to best‐practice sharing within the team.**What Makes You the Right Fit*** Bachelor’s degree (no specific major required).* 2–3 years of experience in Customer Service or Supply Chain in a B2B environment.* Knowledge of domestic and international trade.* Proficiency with Microsoft Office tools.* Knowledge and hands‐on experience with SAP.* Fluent business English communication skills.* Strong communication abilities across all organizational levels.* Highly collaborative, team‐oriented, and effective in cross‐cultural settings.* Experience coordinating end‐to‐end Order to Cash processes.* Ability to manage credit notes, debit notes, and customer complaint workflows.* Demonstrated success building strong internal and external partnerships.* Experience implementing or optimizing processes, systems, or workflows.* Strong judgment, analytical mindset, and sensitivity to customer needs.* Opportunity to contribute to a critical operational function with high business impact.* Collaborative and cross-functional environment that values communication and continuous improvement.* Stability and opportunity to grow expertise in Customer Service, Supply Chain, and Order to Cash operations.Smo vodilni v svetu na področju okusa, vonja in prehrane, svojim strankam ponujamo širši nabor naravnih rešitev in pospešujemo našo strategijo rasti. Pri IFF verjamemo, da vaša edinstvenost sprosti naš potencial. Cenimo pester mozaik etnične pripadnosti, nacionalnega porekla, rase, starosti, spola ali statusa veterana. Prizadevamo si za vključujoče delovno okolje, ki vsakemu od naših kolegov omogoča, da v službo prinese svoj pristen jaz, ne glede na vero, spolno identiteto; izražanja, spolne usmerjenosti ali invalidnosti.Visit

to learn morePlačni razredi:$55536- $69420 #J-18808-Ljbffr