Personal Banker
PNC, South Bend, IN, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Branch organization, you will be based in South Bend, IN at the South Bend Central branch. Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve financial well‑being. Collaborates with ecosystem partners to grow customer share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through outbound interactions, service to sales, teller interactions, appointment setting, and effective lobby engagement, elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. Key Attributes
Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations. Managing Risk – assess and manage all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework. Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience
Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education
No degree required. Certifications
No required certification(s). Licenses
Candidates will be subject to additional background checks per CFPB regulations. Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level; and years of service. Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com, including 'accommodation request' in the subject line and your name, job ID, preferred method of contact. Emails not related to accommodation requests will not receive replies. Applicants may also call 877‑968‑7762 and say 'Workday' for accommodation assistance. All information will be kept confidential and used only to provide needed accommodations. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA, SAFE Act, and FINRA requirements prohibiting hiring of individuals with certain criminal history. California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Branch organization, you will be based in South Bend, IN at the South Bend Central branch. Job Description
Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve financial well‑being. Collaborates with ecosystem partners to grow customer share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through outbound interactions, service to sales, teller interactions, appointment setting, and effective lobby engagement, elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately. Key Attributes
Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations. Managing Risk – assess and manage all risks associated with business objectives and activities to ensure adherence to PNC’s Enterprise Risk Management Framework. Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Preferred Skills
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience
Roles at this level typically require an Associate’s or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education
No degree required. Certifications
No required certification(s). Licenses
Candidates will be subject to additional background checks per CFPB regulations. Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Paid time off includes maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level; and years of service. Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com, including 'accommodation request' in the subject line and your name, job ID, preferred method of contact. Emails not related to accommodation requests will not receive replies. Applicants may also call 877‑968‑7762 and say 'Workday' for accommodation assistance. All information will be kept confidential and used only to provide needed accommodations. Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA, SAFE Act, and FINRA requirements prohibiting hiring of individuals with certain criminal history. California Residents
Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
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