Head of Instutional and CRM Technology
Ares Management Corporation, New York, NY, United States
Ares is seeking a **principal-level technology leader to serve as Head of Institutional and Client Relationship Management (CRM) Technology**, responsible for the strategy and delivery of capabilities that support the firm’s **institutional client and investor workflows**. This role will partner with business and technology leadership to define and deliver platforms to support the full lifecycle of institutional investor engagement—from This role is a **hands-on technology leader** responsible for defining platform architecture, establishing development standards, and leading a high-performing team of **architects, developers, and analysts**. The leader will support complex alternatives fundraising workflows, institutional client management, pipeline visibility, and data-driven investor engagement across the global platform. The successful candidate brings deep expertise in **engineering within asset management or alternatives firms**, combined with strong**platform engineering rigor,** **business partnership, and long-term platform strategy with incremental delivery of business value**, ensuring that the ecosystem becomes a durable and scalable foundation for Ares’ institutional distribution capabilities.**Reports to:**
Managing Director, Head of Client Platforms **PRIMARY FUNCTIONS & RESPONSIBILITIES:****Institutional Technology Strategy*** Own the strategy, architecture, and delivery of the firm’s **institutional platform**, including the system of record for institutional investor engagement and fundraising activity.* Partner closely with **Global Client Solutions, Investor Relations, Capital Formation, and Marketing leadership** to transform institutional distribution priorities into scalable capabilities.* Support the full institutional lifecycle including:* Prospecting and pipeline development* Fundraising campaign management* Investor targeting and engagement* Fund marketing and opportunity tracking* Investor onboarding and documentation* post-close investor relationship management**CRM Architecture & Platform Engineering*** Serve as the senior technology authority for the firm’s **Salesforce platform architecture**, ensuring scalability, reliability, and alignment with enterprise technology standards.* Define and enforce **Salesforce development standards, governance models, and architectural patterns**.* Lead the design and development of Salesforce capabilities supporting complex **alternatives fundraising workflows**, including:* + Investor pipeline management
+ Opportunity and fundraising tracking
+ Investor relationship management
+ Capital commitments and allocation workflows
+ Fundraising reporting and analytics
+ Ensure the Salesforce ecosystem integrates seamlessly with **data platforms**
+ Ensure the CRM platform provides **end-to-end transparency into investor engagement and fundraising performance**. understanding of institutional fundraising processes, investor relationship management, and enterprise CRM data architecture. This role requires a leader who can balance 15+ years of progressive technology experience with significant leadership responsibility in**enterprise application development**. Deep experience implementing and operating **Salesforce platforms within asset management, alternatives, or financial services firms**. Strong familiarity with **institutional fundraising and investor relationship workflows** within asset management. Proven experience leading teams of **architects, developers, and analysts**. Experience integrating CRM platforms with **data platforms, analytics systems, marketing tools, and client engagement platforms**. Familiarity with **data platforms, analytics environments, and data science capabilities** supporting advisor segmentation and sales insights. Strong appreciation for **data governance, security, and regulatory requirements** in financial services. **Education** The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of December 31, 2025, Ares Management's global platform had approximately $623 billion of assets under management(1) with more than 4,200 employees operating across North America, South America, Europe, Asia Pacific and the Middle East. For more information, please visit .Ares Management LLC (together with its related operating and administrative subsidiaries, “Ares Management”) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, alienage or citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, transgender status, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.Ares Management will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.(1) As of December 31, 2025. AUM amounts include funds managed by Ivy Hill Asset Management, LP., a wholly owned portfolio company of Ares Capital Corporation and registered investment adviser. #J-18808-Ljbffr
Managing Director, Head of Client Platforms **PRIMARY FUNCTIONS & RESPONSIBILITIES:****Institutional Technology Strategy*** Own the strategy, architecture, and delivery of the firm’s **institutional platform**, including the system of record for institutional investor engagement and fundraising activity.* Partner closely with **Global Client Solutions, Investor Relations, Capital Formation, and Marketing leadership** to transform institutional distribution priorities into scalable capabilities.* Support the full institutional lifecycle including:* Prospecting and pipeline development* Fundraising campaign management* Investor targeting and engagement* Fund marketing and opportunity tracking* Investor onboarding and documentation* post-close investor relationship management**CRM Architecture & Platform Engineering*** Serve as the senior technology authority for the firm’s **Salesforce platform architecture**, ensuring scalability, reliability, and alignment with enterprise technology standards.* Define and enforce **Salesforce development standards, governance models, and architectural patterns**.* Lead the design and development of Salesforce capabilities supporting complex **alternatives fundraising workflows**, including:* + Investor pipeline management
+ Opportunity and fundraising tracking
+ Investor relationship management
+ Capital commitments and allocation workflows
+ Fundraising reporting and analytics
+ Ensure the Salesforce ecosystem integrates seamlessly with **data platforms**
+ Ensure the CRM platform provides **end-to-end transparency into investor engagement and fundraising performance**. understanding of institutional fundraising processes, investor relationship management, and enterprise CRM data architecture. This role requires a leader who can balance 15+ years of progressive technology experience with significant leadership responsibility in**enterprise application development**. Deep experience implementing and operating **Salesforce platforms within asset management, alternatives, or financial services firms**. Strong familiarity with **institutional fundraising and investor relationship workflows** within asset management. Proven experience leading teams of **architects, developers, and analysts**. Experience integrating CRM platforms with **data platforms, analytics systems, marketing tools, and client engagement platforms**. Familiarity with **data platforms, analytics environments, and data science capabilities** supporting advisor segmentation and sales insights. Strong appreciation for **data governance, security, and regulatory requirements** in financial services. **Education** The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.Ares Management Corporation (NYSE: ARES) is a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We seek to provide flexible capital to support businesses and create value for our stakeholders and within our communities. By collaborating across our investment groups, we aim to generate consistent and attractive investment returns throughout market cycles. As of December 31, 2025, Ares Management's global platform had approximately $623 billion of assets under management(1) with more than 4,200 employees operating across North America, South America, Europe, Asia Pacific and the Middle East. For more information, please visit .Ares Management LLC (together with its related operating and administrative subsidiaries, “Ares Management”) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, alienage or citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, transgender status, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.Ares Management will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.(1) As of December 31, 2025. AUM amounts include funds managed by Ivy Hill Asset Management, LP., a wholly owned portfolio company of Ares Capital Corporation and registered investment adviser. #J-18808-Ljbffr