Customer Service Representative - $17/hr
Smokymountains, Maryville, TN, United States
Customer Service Representatives - $17/hour
Express Employment Professionals is currently recruiting for multiple Customer Service Representatives.
Responsibilities
Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
Maintain service-level expectations, adapting to varying call volumes and fast-paced workflows, particularly during peak times or after new account transfers.
Keep detailed and personalized notes to aid in call resolution and training.
Organize and maintain information for quick reference during calls.
Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
Communicate technical or training needs proactively to management.
Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time.
Qualifications
Meet the assigned minimum number of phone calls/attempts/accounts per day.
Typing score of 45 WPM.
Good tenure at previous jobs (2+ years in a relevant field).
Maintain attention to detail in data entry and recording conversations.
Ability to work independently from home in a quiet, uninterrupted environment.
Strong organizational skills to ensure information is easily accessible and utilized effectively.
High Speed Internet (hard-wired).
High School Diploma or equivalent.
Shift
Required hours are Monday-Friday, 11:30 AM - 8:00 PM.
One Saturday shift every four weeks (9:00 AM - 3:30 PM) and a compensatory day off the following week.
Optional and Mandatory overtime.
Express Associate Benefits
Vacation pay
Medical insurance
401(k)
Referral bonuses
WorkFrom Home: All equipment provided (internet access and office supplies not included).
Applying
Call
865-273-2158, ask for Magy.
Walk-In : 8am-3:30pm Monday-Friday, 631 William Blount Drive, Maryville, TN or 808 Highway 68, Suite #4, Sweetwater TN 37874.
Submit an application
at Expresspros.com/AlcoaTN.
Quick apply here : https://tinyurl.com/3edmfypw.
Email:
Magy.Gonzales@Expresspros.com.
#J-18808-Ljbffr
Responsibilities
Provide professional and courteous communication with coworkers, management, and customers, including handling emails and phone calls effectively.
Manage diverse customer inquiries, including escrow details, payments, and loan maintenance, while referencing training materials and system tools.
Maintain service-level expectations, adapting to varying call volumes and fast-paced workflows, particularly during peak times or after new account transfers.
Keep detailed and personalized notes to aid in call resolution and training.
Organize and maintain information for quick reference during calls.
Follow assigned schedules, ensuring punctuality and adherence to break and lunch timing.
Communicate technical or training needs proactively to management.
Manage calls effectively by multitasking, typing notes while speaking, and resolving customer concerns in real-time.
Qualifications
Meet the assigned minimum number of phone calls/attempts/accounts per day.
Typing score of 45 WPM.
Good tenure at previous jobs (2+ years in a relevant field).
Maintain attention to detail in data entry and recording conversations.
Ability to work independently from home in a quiet, uninterrupted environment.
Strong organizational skills to ensure information is easily accessible and utilized effectively.
High Speed Internet (hard-wired).
High School Diploma or equivalent.
Shift
Required hours are Monday-Friday, 11:30 AM - 8:00 PM.
One Saturday shift every four weeks (9:00 AM - 3:30 PM) and a compensatory day off the following week.
Optional and Mandatory overtime.
Express Associate Benefits
Vacation pay
Medical insurance
401(k)
Referral bonuses
WorkFrom Home: All equipment provided (internet access and office supplies not included).
Applying
Call
865-273-2158, ask for Magy.
Walk-In : 8am-3:30pm Monday-Friday, 631 William Blount Drive, Maryville, TN or 808 Highway 68, Suite #4, Sweetwater TN 37874.
Submit an application
at Expresspros.com/AlcoaTN.
Quick apply here : https://tinyurl.com/3edmfypw.
Email:
Magy.Gonzales@Expresspros.com.
#J-18808-Ljbffr