Body Shop Customer Service Representative - CSR
C&D Auto Body, College Park, MD, United States
Job Description
We are seeking an experienced Customer Service Representative (CSR) for our busy, professional auto body shop. This role is ideal for someone who is confident using CCC ONE and bilingual, understands the repair process, and knows how to deliver excellent customer service in a fast-paced collision repair environment.
Responsibilities
Greet customers in person and over the phone with professionalism
Manage customer files and repair status using CCC ONE
Schedule repairs, drop-offs, and pick-ups
Communicate repair progress clearly to customers
Coordinate with estimators, technicians, and insurance companies
Review estimates, supplements, and invoices with customers
Process payments and close repair orders
Maintain organized front office operations
Handle customer concerns with professionalism and efficiency
Qualifications
CCC ONE experience required
Prior auto body or collision repair experience preferred
Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable working with insurance-driven repairs
Reliable, punctual, and professional
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Competitive pay based on experience
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Help or transport service
Opportunity for advancement
Paid time off
Paid vacation and PTO
Parental leave
Profit sharing
Training & development
Supportive team and professional work environment
Vision insurance
Wellness resources
Employment Details Job Type: Full-time
Work Location: In person
Experience
Customer service: 2 years (Required)
CCCONE Software: 2 years (Required)
Language
Spanish (Required)
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Responsibilities
Greet customers in person and over the phone with professionalism
Manage customer files and repair status using CCC ONE
Schedule repairs, drop-offs, and pick-ups
Communicate repair progress clearly to customers
Coordinate with estimators, technicians, and insurance companies
Review estimates, supplements, and invoices with customers
Process payments and close repair orders
Maintain organized front office operations
Handle customer concerns with professionalism and efficiency
Qualifications
CCC ONE experience required
Prior auto body or collision repair experience preferred
Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable working with insurance-driven repairs
Reliable, punctual, and professional
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Competitive pay based on experience
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Help or transport service
Opportunity for advancement
Paid time off
Paid vacation and PTO
Parental leave
Profit sharing
Training & development
Supportive team and professional work environment
Vision insurance
Wellness resources
Employment Details Job Type: Full-time
Work Location: In person
Experience
Customer service: 2 years (Required)
CCCONE Software: 2 years (Required)
Language
Spanish (Required)
#J-18808-Ljbffr