Service Desk Analyst

Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.

Responsibilities

Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).

2–3 years of experience in IT service desk or technical support role.

Experience supporting a bank or financial services environment (preferred).

Basic and Above Average knowledge of:

VPN & MFA

ITIL framework

Excellent communication, customer service, and problem‑solving skills.

Ability to work in a fast-paced, highly regulated environment.

Qualifications

Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).

Required Skills

2–3 years of experience in IT service desk or technical support role.

Experience supporting a bank or financial services environment (preferred).

Basic and Above Average knowledge of:

VPN & MFA

ITIL framework

Excellent communication, customer service, and problem‑solving skills.

Ability to work in a fast-paced, highly regulated environment.

Preferred Skills

Experience supporting a bank or financial services environment (preferred).

#J-18808-Ljbffr