IT Service Desk Analyst - ITIL-Driven Incident Resolver

A leading technology recruiting firm is seeking a Service Desk Analyst in Scottsdale, Arizona. The Analyst will provide end-to-end support, troubleshoot IT issues, and ensure compliance with service level agreements. Candidates should have experience with ServiceNow and a strong understanding of PC hardware and software. An associate degree in Computer Science or a related field is preferred. Excellent communication and customer service skills are essential for managing client expectations. #J-18808-Ljbffr