Customer Service Rep
PeopleShare, Charlotte, NC, United States
Customer Service Representative
Schedule: MondayFriday, 9:00 a.m. to 6:30 p.m. Compensation: $21 per hour South Charlotte Role Purpose The Customer Service Representative will interact directly with customers to address inquiries, resolve concerns, and support a positive customer experience. This role is responsible for maintaining accurate customer records, processing orders, and ensuring timely, effective communication across internal teams. Key Responsibilities Interact with customers via phone, email, and online chat to provide product and service support. Collect and enter orders for new or additional products or services. Respond to customer questions and resolve complaints professionally and efficiently. Ensure appropriate actions are taken to resolve customer issues and concerns. Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments. Build strong relationships between customers and the company's brands. Perform other related duties as assigned. Qualifications / Skills / Experience Excellent communication skills, including active listening. Service-oriented mindset with the ability to resolve customer grievances. Proficient computer skills and ability to learn new software. Strong emotional intelligence. Ability to solve problems independently. Preferred Skills / Abilities Familiarity with CRM software Familiarity with ecommerce platforms Familiarity with marketing software Familiarity with inventory systems Familiarity with order management software
Schedule: MondayFriday, 9:00 a.m. to 6:30 p.m. Compensation: $21 per hour South Charlotte Role Purpose The Customer Service Representative will interact directly with customers to address inquiries, resolve concerns, and support a positive customer experience. This role is responsible for maintaining accurate customer records, processing orders, and ensuring timely, effective communication across internal teams. Key Responsibilities Interact with customers via phone, email, and online chat to provide product and service support. Collect and enter orders for new or additional products or services. Respond to customer questions and resolve complaints professionally and efficiently. Ensure appropriate actions are taken to resolve customer issues and concerns. Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments. Build strong relationships between customers and the company's brands. Perform other related duties as assigned. Qualifications / Skills / Experience Excellent communication skills, including active listening. Service-oriented mindset with the ability to resolve customer grievances. Proficient computer skills and ability to learn new software. Strong emotional intelligence. Ability to solve problems independently. Preferred Skills / Abilities Familiarity with CRM software Familiarity with ecommerce platforms Familiarity with marketing software Familiarity with inventory systems Familiarity with order management software