Customer Service Representative
Russell Tobin, East Syracuse, NY, United States
Russell Tobin's client, a a world leader in heating, air-conditioning and refrigeration solutions company, is hiring a Customer Service Representative in
East Syracuse, NY .
Job Title: Customer Service Representative Job Type:
2 years contract with pos of ext Location:
East Syracuse, NY Hybrid (some days in-office, some remote) Schedule:
Monday to Friday, 8:00 AM – 5:00 PM Pay Rate: $20 -
$21.50/hr
Job Overview We are seeking a motivated Customer Service Representative to handle high volumes of incoming calls, generate sales leads, and provide exceptional customer support. The ideal candidate will identify customer needs, build lasting relationships, and ensure satisfaction through clear, professional communication.
Key Responsibilities Manage large volumes of incoming calls efficiently. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Provide accurate, valid, and complete information using the appropriate tools. Meet individual and team sales targets and call handling quotas. Handle customer complaints, providing timely solutions and following up to ensure resolution. Maintain accurate records of customer interactions, process accounts, and file documents. Follow company communication procedures, guidelines, and policies. Go the extra mile to engage customers and deliver exceptional service.
Job Requirements Strong communication and phone skills. Ability to manage high call volumes efficiently. Problem-solving and conflict resolution abilities. Attention to detail for accurate record-keeping. Knowledge of customer service best practices. Commitment to delivering excellent customer experiences.
What You’ll Do Triage residential customer complaints and escalate to specialized support teams. Assist with troubleshooting remote access and connectivity issues, especially for smart devices. Provide guidance for mobile app navigation, updates, and account management. Answer questions about software and app changes. Facilitate customer referrals to service providers and dealer/distributor connections. Provide warranty information and product comparisons. Act as a central point of contact to route customers to the appropriate department.
Benefits that Russell Tobin offers: Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
East Syracuse, NY .
Job Title: Customer Service Representative Job Type:
2 years contract with pos of ext Location:
East Syracuse, NY Hybrid (some days in-office, some remote) Schedule:
Monday to Friday, 8:00 AM – 5:00 PM Pay Rate: $20 -
$21.50/hr
Job Overview We are seeking a motivated Customer Service Representative to handle high volumes of incoming calls, generate sales leads, and provide exceptional customer support. The ideal candidate will identify customer needs, build lasting relationships, and ensure satisfaction through clear, professional communication.
Key Responsibilities Manage large volumes of incoming calls efficiently. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Provide accurate, valid, and complete information using the appropriate tools. Meet individual and team sales targets and call handling quotas. Handle customer complaints, providing timely solutions and following up to ensure resolution. Maintain accurate records of customer interactions, process accounts, and file documents. Follow company communication procedures, guidelines, and policies. Go the extra mile to engage customers and deliver exceptional service.
Job Requirements Strong communication and phone skills. Ability to manage high call volumes efficiently. Problem-solving and conflict resolution abilities. Attention to detail for accurate record-keeping. Knowledge of customer service best practices. Commitment to delivering excellent customer experiences.
What You’ll Do Triage residential customer complaints and escalate to specialized support teams. Assist with troubleshooting remote access and connectivity issues, especially for smart devices. Provide guidance for mobile app navigation, updates, and account management. Answer questions about software and app changes. Facilitate customer referrals to service providers and dealer/distributor connections. Provide warranty information and product comparisons. Act as a central point of contact to route customers to the appropriate department.
Benefits that Russell Tobin offers: Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.