Call Center Representative
Russell Tobin, East Syracuse, NY, United States
Russell Tobin's client is hiring a Call Center Representative in East Syracuse, NY
Employment Type:
Contract Location:
Onsite - East Syracuse, NY 13057 Pay rate:
$20-$21.50/hr
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Responsibilities: Handle a high volume of inbound calls, triage customer inquiries, and provide timely resolutions. Identify customer needs and deliver effective solutions while maintaining professional communication. Troubleshoot technical issues, including device connectivity, mobile apps, and software updates. Assist with account setup, login issues, device registration, and warranty information. Provide accurate product information, comparisons, and referrals to dealers or distributors. Document customer interactions, process accounts, and follow company procedures and policies. Meet performance metrics and go the extra mile to ensure a high-quality customer experience. Requirements: Previous customer service or call center experience preferred. Strong verbal and written communication skills. Ability to multitask and manage high call volumes. Problem-solving skills with a customer-first mindset. Comfortable navigating multiple systems and tools. Technical aptitude or willingness to learn connected device troubleshooting. Ability to work independently and as part of a team. xywuqvp Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Contract Location:
Onsite - East Syracuse, NY 13057 Pay rate:
$20-$21.50/hr
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Responsibilities: Handle a high volume of inbound calls, triage customer inquiries, and provide timely resolutions. Identify customer needs and deliver effective solutions while maintaining professional communication. Troubleshoot technical issues, including device connectivity, mobile apps, and software updates. Assist with account setup, login issues, device registration, and warranty information. Provide accurate product information, comparisons, and referrals to dealers or distributors. Document customer interactions, process accounts, and follow company procedures and policies. Meet performance metrics and go the extra mile to ensure a high-quality customer experience. Requirements: Previous customer service or call center experience preferred. Strong verbal and written communication skills. Ability to multitask and manage high call volumes. Problem-solving skills with a customer-first mindset. Comfortable navigating multiple systems and tools. Technical aptitude or willingness to learn connected device troubleshooting. Ability to work independently and as part of a team. xywuqvp Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.