Customer Service Representative
Kelly, Prescott Valley, AZ, United States
Responsibilities
Provide customer support via phone and in person regarding services, programs, and eligibility. Assist with processing requests such as applications, account updates, and service changes. Handle customer complaints and resolve billing or service issues with professionalism and accuracy. Research policies and procedures to address and resolve complex inquiries. Maintain detailed records of customer interactions, transactions, and resolutions. Process payments, reconcile cash, and prepare deposits in accordance with procedures. Complete forms, update records, and manage service-related documentation using computer systems. Escalate unresolved issues to appropriate departments for further investigation. Communicate updates to customers regarding inquiries, claims, or service adjustments. Qualifications
Strong customer service experience in a fast-paced or public-facing environment. Excellent communication and problem-solving skills. Ability to handle sensitive information with discretion. Experience using computer systems for data entry and record management. Strong attention to detail and organizational skills. Ability to multitask and manage customer concerns effectively. Benefits
Weekly pay and direct deposit. Opportunity to gain experience with a state government agency. Access to career growth and future public sector opportunities. Equal Employment Opportunity
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Provide customer support via phone and in person regarding services, programs, and eligibility. Assist with processing requests such as applications, account updates, and service changes. Handle customer complaints and resolve billing or service issues with professionalism and accuracy. Research policies and procedures to address and resolve complex inquiries. Maintain detailed records of customer interactions, transactions, and resolutions. Process payments, reconcile cash, and prepare deposits in accordance with procedures. Complete forms, update records, and manage service-related documentation using computer systems. Escalate unresolved issues to appropriate departments for further investigation. Communicate updates to customers regarding inquiries, claims, or service adjustments. Qualifications
Strong customer service experience in a fast-paced or public-facing environment. Excellent communication and problem-solving skills. Ability to handle sensitive information with discretion. Experience using computer systems for data entry and record management. Strong attention to detail and organizational skills. Ability to multitask and manage customer concerns effectively. Benefits
Weekly pay and direct deposit. Opportunity to gain experience with a state government agency. Access to career growth and future public sector opportunities. Equal Employment Opportunity
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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