Customer Service Representative (temp)
Tech-Nique Partners, Woodbridge, NJ, United States
This is a 4-5 month - 40 hour work week position. Can be a contract to hire for the right person
What You'll Do:
Provide exceptional customer service in a timely fashion Respond to customer inquiries via telephone and internal portal, including but not limited to emails, dispute/service request Respond to customer inquiries with written business correspondence when needed Interact with cross‑functional teams to resolve client issues Interact effectively with internal and external partners as well as clients/customers Perform research to resolve complex customer inquiries Speak eloquently and respectfully while being attentive to client needs Identify inefficiencies and provide ideas to enhance the client and employee experience Train new CSRs entering the department, follow requirements and maintain deadlines for completion of job tasks Qualifications:
Possess excellent customer service and office administrative skills Multi-lingual, Spanish speaking strongly preferred. Have knowledge of Customer Relationship Management (CRM) systems (such as ZenDesk, SalesForce) Maintain upbeat, positive attitude and an approach to work rooted in professionalism Have comprehensive knowledge of customer service Possess excellent verbal and written communication skills Exemplify strong problem‑solving skills 5+ years of demonstrated performance in a goal‑driven & customer‑focused environment preferred 4-year college degree from an accredited institution Knowledge of payment processing with Debit Card and ACH Strong proficiency with Microsoft Office applications Knowledge of financial services and installment loans a plus Available to work 12 – 9 PM shift, and occasional Saturdays as needed. Flexibility as the business requires.
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Provide exceptional customer service in a timely fashion Respond to customer inquiries via telephone and internal portal, including but not limited to emails, dispute/service request Respond to customer inquiries with written business correspondence when needed Interact with cross‑functional teams to resolve client issues Interact effectively with internal and external partners as well as clients/customers Perform research to resolve complex customer inquiries Speak eloquently and respectfully while being attentive to client needs Identify inefficiencies and provide ideas to enhance the client and employee experience Train new CSRs entering the department, follow requirements and maintain deadlines for completion of job tasks Qualifications:
Possess excellent customer service and office administrative skills Multi-lingual, Spanish speaking strongly preferred. Have knowledge of Customer Relationship Management (CRM) systems (such as ZenDesk, SalesForce) Maintain upbeat, positive attitude and an approach to work rooted in professionalism Have comprehensive knowledge of customer service Possess excellent verbal and written communication skills Exemplify strong problem‑solving skills 5+ years of demonstrated performance in a goal‑driven & customer‑focused environment preferred 4-year college degree from an accredited institution Knowledge of payment processing with Debit Card and ACH Strong proficiency with Microsoft Office applications Knowledge of financial services and installment loans a plus Available to work 12 – 9 PM shift, and occasional Saturdays as needed. Flexibility as the business requires.
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