Call Center Representative
Serenity Healthcare, Provo, UT, United States
Call Center Representative - Customer Support
Location:
Provo, UT
Employment Type:
Full-Time (Part-Time available after training)
Compensation:
Starting at $16.50/hour, with growth up to $19.50/hour within 6 months
Overview Join a
high-volume inbound call center
where your communication skills and professionalism drive results. In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured,
script-supported environmen
where quality, consistency, and customer experience are key.
What You'll Do No industry-specific experience required — paid training provided.
Handle a high volume of inbound calls from prospective and existing customers
Schedule appointments and manage calendars with accuracy and efficiency
Follow structured scripts and workflows while adapting naturally to conversations
Guide hesitant callers using professional, solutions-focused communication
Convert inbound inquiries into scheduled appointments
Verify customer information and enter data accurately into a CRM system
Respond to questions and resolve concerns in a calm, professional manner
Escalate complex situations appropriately while maintaining a positive experience
Collaborate with internal teams to ensure smooth handoffs and follow-through
What This Role Feels Like
Fast-paced call center environment with consistent call volume throughout the day
Structured workflows with clear expectations and performance metrics
A role where how you communicate matters just as much as what you do
High standards for professionalism, accuracy, and customer experience
What We're Looking For
High school diploma or GED
Experience in a customer service or call center environment preferred
Comfortable handling high call volume and working on the phone throughout the day
Strong verbal and written communication skills
Ability to stay calm, organized, and professional under pressure
Basic computer skills and experience with data entry and systems (CRM experience a plus)
Preferred Background
Call center or inbound sales/support experience
Hospitality, retail, or other high-touch customer service roles
Experience working in metrics-driven or performance-based environments
About You You've worked in environments where
customer interactions moved quickly and quality still mattered.
You're comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.
You take pride in
clear communication, accuracy, and delivering a strong customer experience every time.
Training & Schedule
Paid training required: 4 consecutive weeks, 40 hours per week
After training, flexible scheduling with full-time or part-time options available
Compensation & Benefits
Starting at $16.50/hour with growth to $19.50/hour within 6 months
$1.00/hour bilingual differential (Spanish/English)
Health, dental, and vision coverage (majority employer-paid)
401(k) retirement plan
Paid time off: 10 days (15 after first year) + 10 paid holidays
Flexible scheduling options
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
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Provo, UT
Employment Type:
Full-Time (Part-Time available after training)
Compensation:
Starting at $16.50/hour, with growth up to $19.50/hour within 6 months
Overview Join a
high-volume inbound call center
where your communication skills and professionalism drive results. In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured,
script-supported environmen
where quality, consistency, and customer experience are key.
What You'll Do No industry-specific experience required — paid training provided.
Handle a high volume of inbound calls from prospective and existing customers
Schedule appointments and manage calendars with accuracy and efficiency
Follow structured scripts and workflows while adapting naturally to conversations
Guide hesitant callers using professional, solutions-focused communication
Convert inbound inquiries into scheduled appointments
Verify customer information and enter data accurately into a CRM system
Respond to questions and resolve concerns in a calm, professional manner
Escalate complex situations appropriately while maintaining a positive experience
Collaborate with internal teams to ensure smooth handoffs and follow-through
What This Role Feels Like
Fast-paced call center environment with consistent call volume throughout the day
Structured workflows with clear expectations and performance metrics
A role where how you communicate matters just as much as what you do
High standards for professionalism, accuracy, and customer experience
What We're Looking For
High school diploma or GED
Experience in a customer service or call center environment preferred
Comfortable handling high call volume and working on the phone throughout the day
Strong verbal and written communication skills
Ability to stay calm, organized, and professional under pressure
Basic computer skills and experience with data entry and systems (CRM experience a plus)
Preferred Background
Call center or inbound sales/support experience
Hospitality, retail, or other high-touch customer service roles
Experience working in metrics-driven or performance-based environments
About You You've worked in environments where
customer interactions moved quickly and quality still mattered.
You're comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.
You take pride in
clear communication, accuracy, and delivering a strong customer experience every time.
Training & Schedule
Paid training required: 4 consecutive weeks, 40 hours per week
After training, flexible scheduling with full-time or part-time options available
Compensation & Benefits
Starting at $16.50/hour with growth to $19.50/hour within 6 months
$1.00/hour bilingual differential (Spanish/English)
Health, dental, and vision coverage (majority employer-paid)
401(k) retirement plan
Paid time off: 10 days (15 after first year) + 10 paid holidays
Flexible scheduling options
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
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