Service Desk Level 1 Analyst
DYOPATH LLC, Nashville, TN, United States
Join DYOPATH as a Service Desk Level 1 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You’ll Love Working Here
Purpose with Passion
Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
Grow & Thrive
From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture
Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork
A collaborative, upbeat environment where achievements are celebrated.
Medical, dental, and vision coverage
Life insurance
401(k) with company match
FSA and HSA options
Additional benefits availableFull overview:
dyopath.com/careers
Role Overview
Schedule:
1st Shift (7a-3:30p CST); Monday through Friday
Pay Rate:
$19
Your Mission as a Service Desk Level 1 Analyst
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions in the ticketing system.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Resolve technical issues when possible and elevate when necessary.
Ensure timely and accurate resolution of all service desk requests.
Conduct follow‑up with customers or employees to ensure satisfaction.
Continuously improve technical skills through training, certifications, and self‑directed learning.
Participate in special projects as assigned.
Education & Certifications
High school diploma or equivalent required.
Associate or bachelor’s degree in computer science or related field preferred.
ITIL Foundation.
Experience & Skills
1–2 years of experience in a technical support role, preferably in a service desk environment.
Strong customer service skills with the ability to explain technical information to non‑technical users.
Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting.
Knowledge of ITIL or similar frameworks is a plus.
Ability to work independently and as part of a team.
Excellent problem‑solving and analytical abilities.
Ability to manage multiple tasks and prioritize effectively.
Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.
Ready to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.
This role is open to residents of the U.S. only.
Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You’ll Love Working Here
Purpose with Passion
Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
Grow & Thrive
From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture
Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork
A collaborative, upbeat environment where achievements are celebrated.
Medical, dental, and vision coverage
Life insurance
401(k) with company match
FSA and HSA options
Additional benefits availableFull overview:
dyopath.com/careers
Role Overview
Schedule:
1st Shift (7a-3:30p CST); Monday through Friday
Pay Rate:
$19
Your Mission as a Service Desk Level 1 Analyst
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions in the ticketing system.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Resolve technical issues when possible and elevate when necessary.
Ensure timely and accurate resolution of all service desk requests.
Conduct follow‑up with customers or employees to ensure satisfaction.
Continuously improve technical skills through training, certifications, and self‑directed learning.
Participate in special projects as assigned.
Education & Certifications
High school diploma or equivalent required.
Associate or bachelor’s degree in computer science or related field preferred.
ITIL Foundation.
Experience & Skills
1–2 years of experience in a technical support role, preferably in a service desk environment.
Strong customer service skills with the ability to explain technical information to non‑technical users.
Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting.
Knowledge of ITIL or similar frameworks is a plus.
Ability to work independently and as part of a team.
Excellent problem‑solving and analytical abilities.
Ability to manage multiple tasks and prioritize effectively.
Why This Role Stands Out As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.
Ready to Start Your IT Career? If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.
This role is open to residents of the U.S. only.
Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
#J-18808-Ljbffr