Service Desk Level 1 Analyst
DYOPATH, Waddell, AZ, United States
Service Desk Level 1 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You'll Love Working Here
Purpose with Passion: Join a company whose L.O.V.E. philosophyLiving Our Values Every Dayturns everyday work into meaningful impact. Grow & Thrive: From certifications to career paths, DYOPATH invests in your development. Award-Winning Culture: Recognized for outstanding IT serviceand we bring that same dedication to supporting each other. Fun & Respectful Teamwork: A collaborative, upbeat environment where achievements are celebrated. Benefits
Medical, dental, and vision coverage Life insurance 401(k) with company match "You Pick a Day" paid holiday FSA and HSA options Pet insurance Additional benefits available Full overview: dyopath.com/careers Role Overview
Location: On-Site (Waddell, AZ) Schedule: Flexible Shift (2a-7p PST); Monday through Friday Pay Rate: $20 Your Mission as a Service Desk Level 1 Analyst
Respond to incoming phone calls, emails, and chat messages requesting technical support Log all service desk interactions in the ticketing system Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues Resolve technical issues when possible and escalate when necessary Ensure timely and accurate resolution of all service desk requests Conduct follow-up with customers or employees to ensure satisfaction Continuously improve technical skills through training, certifications, and self-directed learning Participate in special projects as assigned What You Bring to the Team
Education & Certifications
High school diploma or equivalent required Associate or bachelor's degree in computer science or related field preferred Relevant certifications (or pursuing): HDI Support Center Analyst (HDI-SCA) ITIL Foundation Microsoft 365 Certified: Fundamentals CompTIA A+ Experience & Skills
12 years of experience in a technical support role, preferably in a service desk environment Strong customer service skills with the ability to explain technical information to non-technical users Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting Knowledge of ITIL or similar frameworks is a plus Ability to work independently and as part of a team Excellent problem-solving and analytical abilities Ability to manage multiple tasks and prioritize effectively Why This Role Stands Out
As a Service Desk Level 1 Analyst, you will be the front line of supporthelping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission-driven organization. You'll work with a dedicated team and gain valuable experience that paves the way for future advancement. Ready to Start Your IT Career?
If you're excited to learn, solve technical challenges, and deliver great service in a people-first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to residents of the U.S. only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.
Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support. Why You'll Love Working Here
Purpose with Passion: Join a company whose L.O.V.E. philosophyLiving Our Values Every Dayturns everyday work into meaningful impact. Grow & Thrive: From certifications to career paths, DYOPATH invests in your development. Award-Winning Culture: Recognized for outstanding IT serviceand we bring that same dedication to supporting each other. Fun & Respectful Teamwork: A collaborative, upbeat environment where achievements are celebrated. Benefits
Medical, dental, and vision coverage Life insurance 401(k) with company match "You Pick a Day" paid holiday FSA and HSA options Pet insurance Additional benefits available Full overview: dyopath.com/careers Role Overview
Location: On-Site (Waddell, AZ) Schedule: Flexible Shift (2a-7p PST); Monday through Friday Pay Rate: $20 Your Mission as a Service Desk Level 1 Analyst
Respond to incoming phone calls, emails, and chat messages requesting technical support Log all service desk interactions in the ticketing system Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues Resolve technical issues when possible and escalate when necessary Ensure timely and accurate resolution of all service desk requests Conduct follow-up with customers or employees to ensure satisfaction Continuously improve technical skills through training, certifications, and self-directed learning Participate in special projects as assigned What You Bring to the Team
Education & Certifications
High school diploma or equivalent required Associate or bachelor's degree in computer science or related field preferred Relevant certifications (or pursuing): HDI Support Center Analyst (HDI-SCA) ITIL Foundation Microsoft 365 Certified: Fundamentals CompTIA A+ Experience & Skills
12 years of experience in a technical support role, preferably in a service desk environment Strong customer service skills with the ability to explain technical information to non-technical users Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting Knowledge of ITIL or similar frameworks is a plus Ability to work independently and as part of a team Excellent problem-solving and analytical abilities Ability to manage multiple tasks and prioritize effectively Why This Role Stands Out
As a Service Desk Level 1 Analyst, you will be the front line of supporthelping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission-driven organization. You'll work with a dedicated team and gain valuable experience that paves the way for future advancement. Ready to Start Your IT Career?
If you're excited to learn, solve technical challenges, and deliver great service in a people-first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst. This role is open to residents of the U.S. only. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.