Conversational AI Platform Developer I
SwitchThink Solutions, Phoenix, AZ, United States
The Conversational AI Platform (CAIP) Developer I is responsible for maintaining existing and building basic intents, conversations, and processes. You’ll support object and API integrations within SwitchThink’s CAIPs and contribute to ongoing AI model training to improve platform accuracy. Additionally, you will develop CAIP interactions for limited channels such as web or mobile apps, troubleshoot defects, and escalations to senior developers as needed.
What you will do here
Intent Creation & Conversation Design – Build basic intents, conversations, and processes under supervision.
Analyze business requirements to identify challenges, gaps, and clarify requirements.
Execute unit tests for simple CAIP logic and address stakeholder feedback during UAT.
Integrations – Collaborate with team members to integrate CAIPs with existing APIs and systems.
Develop CAIP interactions for limited channels such as web or mobile apps.
Performance Monitoring & AI Model Training – Monitor platform performance, report findings, and conduct initial AI model training sessions to improve prediction accuracy under guidance.
Defect Troubleshooting & Resolution – Support defect troubleshooting, escalations, and documentation of resolution efforts to build troubleshooting knowledge.
What you will need
Bachelor’s degree in Computer Science, Information Technology, or a related field
preferred .
Equivalent combination of education and relevant technical experience for service centers
required .
1 year coding experience writing functions in object‑oriented programming languages
preferred .
Demonstrated understanding of CAIP technology, including voice use cases, and related telecommunications devices, networks, software, and systems
required .
Knowledge of API integration protocols and web standards (OAuth, SSL, CORS, JWT)
required .
Demonstrated expertise gathering requirements and engaging with stakeholders
required .
Strong analytical and problem‑solving skills
required .
Excellent communication skills for collaboration with technical and non‑technical stakeholders
required .
Knowledge of the financial services industry and current trends
preferred .
Proficient with Microsoft Office Suite
required .
Bi‑lingual – Spanish speaking a plus
preferred .
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
For additional information about our organization, careers, and benefits visit:
http://www.desertfinancial.com/careers .
#J-18808-Ljbffr
What you will do here
Intent Creation & Conversation Design – Build basic intents, conversations, and processes under supervision.
Analyze business requirements to identify challenges, gaps, and clarify requirements.
Execute unit tests for simple CAIP logic and address stakeholder feedback during UAT.
Integrations – Collaborate with team members to integrate CAIPs with existing APIs and systems.
Develop CAIP interactions for limited channels such as web or mobile apps.
Performance Monitoring & AI Model Training – Monitor platform performance, report findings, and conduct initial AI model training sessions to improve prediction accuracy under guidance.
Defect Troubleshooting & Resolution – Support defect troubleshooting, escalations, and documentation of resolution efforts to build troubleshooting knowledge.
What you will need
Bachelor’s degree in Computer Science, Information Technology, or a related field
preferred .
Equivalent combination of education and relevant technical experience for service centers
required .
1 year coding experience writing functions in object‑oriented programming languages
preferred .
Demonstrated understanding of CAIP technology, including voice use cases, and related telecommunications devices, networks, software, and systems
required .
Knowledge of API integration protocols and web standards (OAuth, SSL, CORS, JWT)
required .
Demonstrated expertise gathering requirements and engaging with stakeholders
required .
Strong analytical and problem‑solving skills
required .
Excellent communication skills for collaboration with technical and non‑technical stakeholders
required .
Knowledge of the financial services industry and current trends
preferred .
Proficient with Microsoft Office Suite
required .
Bi‑lingual – Spanish speaking a plus
preferred .
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
For additional information about our organization, careers, and benefits visit:
http://www.desertfinancial.com/careers .
#J-18808-Ljbffr