Bilingual Customer Experience Escalations Specialist

A leading jewelry brand is seeking a Customer Experience Escalations Representative to join their NAM Operations Customer Experience team in Columbia, Maryland. This role involves handling escalated customer issues and requires strong communication skills, empathy, and problem-solving abilities in both English and Spanish. Ideal candidates will have a minimum of 2 years in customer service and a Bachelor's degree or equivalent experience. The position offers a competitive salary within a collaborative and dynamic team environment. #J-18808-Ljbffr