Customer Service Account Specialist
Formica Group North America, Cincinnati, OH, United States
We are looking for a detail oriented problem solver to join our team as a Customer Service Account Specialist. The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner. They will have command of the company’s policies, transactional processes and product offering to allow them to accurately and efficiently service our customers.
Job Title Customer Service Account Specialist
Location Cincinnati, OH (On-site)
A Short List of Your Tasks and Responsibilities
Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication
Support field sales representatives in assigned territory
Manage customer purchase orders from entry to fulfillment
Handle customer complaints from initiation to resolution
Establish positive business relationships with both internal and external customers
Educate customers on our product offering
Work with sales team to provide timely and accurate sales forecasts
We’re Looking for A Self-Starter Who Meets the Following Requirements
Associate’s or Bachelor’s degree in a relevant field of study is preferred
2 or more years’ customer service experience required
Experience in a manufacturing environment is strongly preferred
Excellent communication skills, both verbal & written
Proven ability to resolve customer issues creatively and effectively
Ability to multi-task, prioritize, and manage time effectively
Proficiency with Microsoft Office applications
How We Take Care of You (And Your Loved Ones)
Medical & Prescription Drug Coverage
Dental Coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
401(k) Savings Plan with Matching provision
Paid Time Off
Paid Holidays
Tuition Reimbursement
Life & Voluntary Optional Life Insurance
Short-Term Disability Coverage
Voluntary Long-Term Disability Coverage
Employee Assistance Program
Employee Product Purchase Discount
Surfacing Solutions, Designing Opportunity, Building People: With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like‑minded people. What do you say?
If You Are Qualified, You Will Be Considered for This Position Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.
Formica Corporation is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability, or any other status protected by applicable law.
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Job Title Customer Service Account Specialist
Location Cincinnati, OH (On-site)
A Short List of Your Tasks and Responsibilities
Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication
Support field sales representatives in assigned territory
Manage customer purchase orders from entry to fulfillment
Handle customer complaints from initiation to resolution
Establish positive business relationships with both internal and external customers
Educate customers on our product offering
Work with sales team to provide timely and accurate sales forecasts
We’re Looking for A Self-Starter Who Meets the Following Requirements
Associate’s or Bachelor’s degree in a relevant field of study is preferred
2 or more years’ customer service experience required
Experience in a manufacturing environment is strongly preferred
Excellent communication skills, both verbal & written
Proven ability to resolve customer issues creatively and effectively
Ability to multi-task, prioritize, and manage time effectively
Proficiency with Microsoft Office applications
How We Take Care of You (And Your Loved Ones)
Medical & Prescription Drug Coverage
Dental Coverage
Flexible Spending Accounts (Healthcare and Dependent Care)
401(k) Savings Plan with Matching provision
Paid Time Off
Paid Holidays
Tuition Reimbursement
Life & Voluntary Optional Life Insurance
Short-Term Disability Coverage
Voluntary Long-Term Disability Coverage
Employee Assistance Program
Employee Product Purchase Discount
Surfacing Solutions, Designing Opportunity, Building People: With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like‑minded people. What do you say?
If You Are Qualified, You Will Be Considered for This Position Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.
Formica Corporation is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability, or any other status protected by applicable law.
#J-18808-Ljbffr