Customer Service Account Specialist
Formica Group North America, Cincinnati, OH, United States
Customer Service Account Specialist
Job Category: Customer Service Requisition Number: CUSTO001532 Posted: March 31, 2026 Full-Time On-site Cincinnati, OH 45241, USA Description
We are looking for a detail oriented problem solver to join our team as a Customer Service Account Specialist. The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner. They will have command of the company's policies, transactional processes and product offering to allow them to accurately and efficiently service our customers. Job Title: Customer Service Account Specialist Location: Cincinnati, OH (On-site) A Short List of Your Tasks and Responsibilities: Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication Support field sales representatives in assigned territory Manage customer purchase orders from entry to fulfillment Handle customer complaints from initiation to resolution Establish positive business relationships with both internal and external customers Educate customers on our product offering Work with sales team to provide timely and accurate sales forecasts We're Looking for A Self-Starter Who Meets the Following Requirements: Associate's or Bachelor's degree in a relevant field of study is preferred 2 or more years' customer service experience required Experience in a manufacturing environment is strongly preferred Excellent communication skills, both verbal & written Proven ability to resolve customer issues creatively and effectively Ability to multi-task, prioritize, and manage time effectively Proficiency with Microsoft Office applications Here's How We Take Care of You (And Your Loved Ones): Medical & Prescription Drug Coverage Dental Coverage Flexible Spending Accounts (Healthcare and Dependent Care) 401(k) Savings Plan with Matching provision Paid Time Off Paid Holidays Tuition Reimbursement Life & Voluntary Optional Life Insurance Short-Term Disability Coverage Voluntary Long-Term Disability Coverage Employee Assistance Program Employee Product Purchase Discount Surfacing Solutions, Designing Opportunity, Building People: With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like-minded people. What do you say? If You Are Qualified, You Will Be Considered for This Position: Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. Formica Corporation is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability, or any other status protected by applicable law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Customer Service Requisition Number: CUSTO001532 Posted: March 31, 2026 Full-Time On-site Cincinnati, OH 45241, USA Description
We are looking for a detail oriented problem solver to join our team as a Customer Service Account Specialist. The successful candidate for this role will be an enthusiastic individual with a strong commitment to service our customers and a sense of urgency to do so in a timely and professional manner. They will have command of the company's policies, transactional processes and product offering to allow them to accurately and efficiently service our customers. Job Title: Customer Service Account Specialist Location: Cincinnati, OH (On-site) A Short List of Your Tasks and Responsibilities: Function as Single Point of Contact (SPOC) to all accounts in assigned territory; Includes phone, email & fax communication Support field sales representatives in assigned territory Manage customer purchase orders from entry to fulfillment Handle customer complaints from initiation to resolution Establish positive business relationships with both internal and external customers Educate customers on our product offering Work with sales team to provide timely and accurate sales forecasts We're Looking for A Self-Starter Who Meets the Following Requirements: Associate's or Bachelor's degree in a relevant field of study is preferred 2 or more years' customer service experience required Experience in a manufacturing environment is strongly preferred Excellent communication skills, both verbal & written Proven ability to resolve customer issues creatively and effectively Ability to multi-task, prioritize, and manage time effectively Proficiency with Microsoft Office applications Here's How We Take Care of You (And Your Loved Ones): Medical & Prescription Drug Coverage Dental Coverage Flexible Spending Accounts (Healthcare and Dependent Care) 401(k) Savings Plan with Matching provision Paid Time Off Paid Holidays Tuition Reimbursement Life & Voluntary Optional Life Insurance Short-Term Disability Coverage Voluntary Long-Term Disability Coverage Employee Assistance Program Employee Product Purchase Discount Surfacing Solutions, Designing Opportunity, Building People: With our amazing portfolio of stylish, durable, and responsible products, Formica Corporation is one of the most recognized names in the building industry. As part of our vision for the future, we are looking for people like you. People who are open to creating their own career path and are looking to connect with like-minded people. What do you say? If You Are Qualified, You Will Be Considered for This Position: Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. Formica Corporation is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, creed, sex, national origin, age, protected veteran status, disability, or any other status protected by applicable law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.