Client Advocate Manager - HIS
Solventum, Maplewood, NJ, United States
Solventum – Client Advocate Manager
Solventum is a new healthcare company with a legacy of solving big challenges to improve lives and help healthcare professionals perform at their best. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address customers' toughest challenges.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
The Impact You Will Make in this Role The Client Advocate Manager will lead a team of Client Advocate Executives, managing assigned clients in Health Information Systems (HIS) products and services. The role involves serving as trusted advisors and strategic partners to innovative healthcare organizations, influencing client success, driving measurable business outcomes, and strengthening Solventum’s position as a leader in HIS.
Drive best practice performance to achieve top quartile results in revenue cycle processes, clinical efficiencies, and outcomes.
Collaborate with a highly experienced team to drive customer retention and renewals of the Solventum HIS portfolio.
Nurture and build relationships with CXO, VP, and Department Managers to maximize value across regional market segments.
Advise clients on business process and customer workflow improvement in a changing market segment.
Lead cross‑functional focus on Customer Outcomes, Value, and Experiences.
Client Care & Advocacy
Cultivate executive‑level relationships, positioning Solventum as a strategic partner and thought leader.
Leverage performance insights to guide client decisions and shape long‑term partnership strategies.
Coordinate with internal HIS departments to raise client issues and concerns, and engage technical teams for integration needs.
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives, and process improvements.
Act as the client's advocate within Solventum, articulating partnership value and influencing internal priorities.
Elevate client visibility through strategic recognition programs and reference opportunities.
Retention and Revenue
Maintain partnership and success with HIS on existing products/services, recognizing additional business needs and sales opportunities.
Align with the sales team as new needs arise, monitoring emerging risks and escalating when warranted.
Identify products/solutions at risk and work with business leaders to mitigate impact.
Seek growth opportunities and collaborate with sales teams to advance strategic initiatives.
Protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
Value Realization
Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making.
Perform in‑depth analysis of client performance metrics to inform strategic decisions, emphasizing top quartile performance, product outcomes, and financial impact.
People and Performance Management
Manage and mentor team members.
Partner with stakeholders to define and enhance KPIs and dashboards.
Ensure the team meets or exceeds established performance metrics and accountability frameworks.
Foster a culture of continuous improvement and operational excellence.
Strategic Execution
Serve as the Client Advocate for activities across HIS within assigned partner organizations.
Engage HIS business leaders to coordinate activities across multiple HIS departments and subject matter experts.
Conduct workflow and configuration reviews with clients implementing Solventum best‑practice workflows.
Refine content and workflow through feedback sessions and continuous improvement.
Understand client technical environments and manage changes that require Solventum engagement.
Strategy and Planning
Partner with clients to co‑create strategic roadmaps that integrate HIS solutions into long‑term vision.
Update plans as decisions are made internally and externally.
Communicate HIS solution roadmaps and assist in planning for portfolio workflow changes and evolution.
Identify opportunities for deeper solution alignment based on market trends.
Leadership and Coordination
Set the agenda for advocacy engagements to shape client strategy.
Lead client meetings and coordinate follow‑up on all requested items.
Position Solventum as an industry leader through insights, thought leadership, and best practices.
Foster innovation enhancing client experience and competitive advantage.
Performance and Analytics
Define and track KPIs measuring adoption, satisfaction, and value realization.
Deliver executive‑level reporting and insights that inform strategic decisions.
Champion participation in industry benchmarks (e.g., KLAS) to validate performance.
Ensure baseline data is secured on clients prior to go‑live of product/service.
Analyze client analytics and deliver ROI and performance reports on a scheduled basis.
Stay up to date on industry and product changes.
Participate in corporate programs and comply with policies, professional standards, and Solventum values.
Your Skills and Expertise
Bachelor’s degree or higher AND seven (7) years’ experience as an RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, plus 2 years managing direct reports.
OR Associate degree AND at least eleven (11) years’ experience in the same fields, plus 2 years managing direct reports.
Proven ability to lead a strategic team, implement plans, and manage complex initiatives with measurable business impact.
Strong understanding of coding and clinical documentation integrity and revenue‑cycle workflow.
Knowledgeable in EMR workflows, systems, implementation, and medical professional training.
Demonstrated ability to manage and maintain client relationships at multiple levels, including C‑Suite.
Experienced in consulting with clients in health information systems.
Demonstrated knowledge of HIS solutions, services, and products with emphasis on ROI metrics (CMI and other financial metrics).
Industry knowledge and proficient computer skills.
Excellent written and verbal communication.
Creative problem‑solving and diplomatic conflict management.
Strong business acumen, strategic thinking, presentation skills, training skills, and innovation.
Teamwork and collaboration with subject matter experts, sales executives, and across departments.
Travel & Location Occasional travel up to 50–60% domestic; international travel upon request.
Location: Remote.
Legal and Relocation Must be legally authorized to work in the country of employment without visa sponsorship.
Relocation assistance is not authorized.
EEO Statement Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Additional Information Joining Solventum may involve on‑site onboarding at a designated company location for initial days of employment. Travel arrangements and related expenses will be coordinated and paid by the company per the travel policy. Applies to new hires with a start date of October 1 2025 or later.
Compensation range: $187,600 – $257,950, which includes base pay plus variable incentive pay if eligible. Additional benefits include medical, dental, vision, health savings accounts, flexible spending accounts, disability benefits, life insurance, voluntary benefits, paid absences, and retirement benefits.
All email communications from Solventum regarding job opportunities will originate from an email with a domain of @solventum.com. Be aware of unsolicited emails or messages from other domains.
Please note: your application will not be considered if you do not provide education and work history by uploading a resume or entering the information into the application fields directly.
Solventum commits to maintaining the highest standards of integrity and professionalism in its recruitment process. Applicants must remain alert to fraudulent job postings that falsely claim to represent Solventum.
Carefully read Solventum’s Privacy Statement and confirm your agreement with the terms before submitting your application. https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/
#J-18808-Ljbffr
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
The Impact You Will Make in this Role The Client Advocate Manager will lead a team of Client Advocate Executives, managing assigned clients in Health Information Systems (HIS) products and services. The role involves serving as trusted advisors and strategic partners to innovative healthcare organizations, influencing client success, driving measurable business outcomes, and strengthening Solventum’s position as a leader in HIS.
Drive best practice performance to achieve top quartile results in revenue cycle processes, clinical efficiencies, and outcomes.
Collaborate with a highly experienced team to drive customer retention and renewals of the Solventum HIS portfolio.
Nurture and build relationships with CXO, VP, and Department Managers to maximize value across regional market segments.
Advise clients on business process and customer workflow improvement in a changing market segment.
Lead cross‑functional focus on Customer Outcomes, Value, and Experiences.
Client Care & Advocacy
Cultivate executive‑level relationships, positioning Solventum as a strategic partner and thought leader.
Leverage performance insights to guide client decisions and shape long‑term partnership strategies.
Coordinate with internal HIS departments to raise client issues and concerns, and engage technical teams for integration needs.
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives, and process improvements.
Act as the client's advocate within Solventum, articulating partnership value and influencing internal priorities.
Elevate client visibility through strategic recognition programs and reference opportunities.
Retention and Revenue
Maintain partnership and success with HIS on existing products/services, recognizing additional business needs and sales opportunities.
Align with the sales team as new needs arise, monitoring emerging risks and escalating when warranted.
Identify products/solutions at risk and work with business leaders to mitigate impact.
Seek growth opportunities and collaborate with sales teams to advance strategic initiatives.
Protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
Value Realization
Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision‑making.
Perform in‑depth analysis of client performance metrics to inform strategic decisions, emphasizing top quartile performance, product outcomes, and financial impact.
People and Performance Management
Manage and mentor team members.
Partner with stakeholders to define and enhance KPIs and dashboards.
Ensure the team meets or exceeds established performance metrics and accountability frameworks.
Foster a culture of continuous improvement and operational excellence.
Strategic Execution
Serve as the Client Advocate for activities across HIS within assigned partner organizations.
Engage HIS business leaders to coordinate activities across multiple HIS departments and subject matter experts.
Conduct workflow and configuration reviews with clients implementing Solventum best‑practice workflows.
Refine content and workflow through feedback sessions and continuous improvement.
Understand client technical environments and manage changes that require Solventum engagement.
Strategy and Planning
Partner with clients to co‑create strategic roadmaps that integrate HIS solutions into long‑term vision.
Update plans as decisions are made internally and externally.
Communicate HIS solution roadmaps and assist in planning for portfolio workflow changes and evolution.
Identify opportunities for deeper solution alignment based on market trends.
Leadership and Coordination
Set the agenda for advocacy engagements to shape client strategy.
Lead client meetings and coordinate follow‑up on all requested items.
Position Solventum as an industry leader through insights, thought leadership, and best practices.
Foster innovation enhancing client experience and competitive advantage.
Performance and Analytics
Define and track KPIs measuring adoption, satisfaction, and value realization.
Deliver executive‑level reporting and insights that inform strategic decisions.
Champion participation in industry benchmarks (e.g., KLAS) to validate performance.
Ensure baseline data is secured on clients prior to go‑live of product/service.
Analyze client analytics and deliver ROI and performance reports on a scheduled basis.
Stay up to date on industry and product changes.
Participate in corporate programs and comply with policies, professional standards, and Solventum values.
Your Skills and Expertise
Bachelor’s degree or higher AND seven (7) years’ experience as an RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, plus 2 years managing direct reports.
OR Associate degree AND at least eleven (11) years’ experience in the same fields, plus 2 years managing direct reports.
Proven ability to lead a strategic team, implement plans, and manage complex initiatives with measurable business impact.
Strong understanding of coding and clinical documentation integrity and revenue‑cycle workflow.
Knowledgeable in EMR workflows, systems, implementation, and medical professional training.
Demonstrated ability to manage and maintain client relationships at multiple levels, including C‑Suite.
Experienced in consulting with clients in health information systems.
Demonstrated knowledge of HIS solutions, services, and products with emphasis on ROI metrics (CMI and other financial metrics).
Industry knowledge and proficient computer skills.
Excellent written and verbal communication.
Creative problem‑solving and diplomatic conflict management.
Strong business acumen, strategic thinking, presentation skills, training skills, and innovation.
Teamwork and collaboration with subject matter experts, sales executives, and across departments.
Travel & Location Occasional travel up to 50–60% domestic; international travel upon request.
Location: Remote.
Legal and Relocation Must be legally authorized to work in the country of employment without visa sponsorship.
Relocation assistance is not authorized.
EEO Statement Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Additional Information Joining Solventum may involve on‑site onboarding at a designated company location for initial days of employment. Travel arrangements and related expenses will be coordinated and paid by the company per the travel policy. Applies to new hires with a start date of October 1 2025 or later.
Compensation range: $187,600 – $257,950, which includes base pay plus variable incentive pay if eligible. Additional benefits include medical, dental, vision, health savings accounts, flexible spending accounts, disability benefits, life insurance, voluntary benefits, paid absences, and retirement benefits.
All email communications from Solventum regarding job opportunities will originate from an email with a domain of @solventum.com. Be aware of unsolicited emails or messages from other domains.
Please note: your application will not be considered if you do not provide education and work history by uploading a resume or entering the information into the application fields directly.
Solventum commits to maintaining the highest standards of integrity and professionalism in its recruitment process. Applicants must remain alert to fraudulent job postings that falsely claim to represent Solventum.
Carefully read Solventum’s Privacy Statement and confirm your agreement with the terms before submitting your application. https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/
#J-18808-Ljbffr