Customer Service Rep
ProLogistix, Fort Worth, TX, United States
Customer Service Rep
Fort Worth, TX Customer Service Rep Multiple Shifts: Sun
Wed 5am
5:30pm $21.25 Wed
Sat 5am
5:30pm $21.25 Wed
Sat 5pm
5:30am $22.75 Sun
Wed 5pm
5:30am $22.75 Pay rate is $21.25
$22.75 What you'll do on a typical day: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Dispatch exp. Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you need to succeed at: At a minimum, you'll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Experience with WMS System min 1yr. It'd be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations
Fort Worth, TX Customer Service Rep Multiple Shifts: Sun
Wed 5am
5:30pm $21.25 Wed
Sat 5am
5:30pm $21.25 Wed
Sat 5pm
5:30am $22.75 Sun
Wed 5pm
5:30am $22.75 Pay rate is $21.25
$22.75 What you'll do on a typical day: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess and resolve problems or issues Dispatch exp. Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you need to succeed at: At a minimum, you'll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Experience with WMS System min 1yr. It'd be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations