Service Desk Analyst
TEKsystems, Aurora, IL, United States
Our client is looking for an IT Support Specialist to join their team in the western suburbs!
Top Skills
Strong customer service and clear communication skills
Experience supporting users with Windows OS and Microsoft 365
Familiarity with Active Directory
Comfortable using remote support tools
Basic troubleshooting of hardware, software, and connectivity issues
Responsibilities
Provide first‑level IT support via phone, email, and ticketing system
Troubleshoot and resolve common hardware, software, and network issues
Track, update, and close tickets within SLA guidelines
Set up and configure desktops, laptops, and peripherals
Document resolutions and contribute to knowledge base articles
Job Type & Location Contract position based out of Aurora, IL.
Pay and Benefits The pay range for this position is $19.00 - $25.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life and AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type Hybrid position in Aurora, IL.
Application Deadline Position anticipated to close on Apr 3, 2026.
About TEKsystems TEKsystems is an Allegis Group company that provides business and technology services worldwide.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Top Skills
Strong customer service and clear communication skills
Experience supporting users with Windows OS and Microsoft 365
Familiarity with Active Directory
Comfortable using remote support tools
Basic troubleshooting of hardware, software, and connectivity issues
Responsibilities
Provide first‑level IT support via phone, email, and ticketing system
Troubleshoot and resolve common hardware, software, and network issues
Track, update, and close tickets within SLA guidelines
Set up and configure desktops, laptops, and peripherals
Document resolutions and contribute to knowledge base articles
Job Type & Location Contract position based out of Aurora, IL.
Pay and Benefits The pay range for this position is $19.00 - $25.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life and AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type Hybrid position in Aurora, IL.
Application Deadline Position anticipated to close on Apr 3, 2026.
About TEKsystems TEKsystems is an Allegis Group company that provides business and technology services worldwide.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr