Sr. UX Product Designer | ONSITE
Kaav Inc., Dallas, TX, United States
Position: End User Support
Location: Irving, TX
Responsibilities
Provide front-line primary
technical support
to end users on various technical issues and problems relating to
hardware, software and peripherals.
Respond to, document and resolve service
tickets
in a timely manner according to provided SLAs.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Support multiple platforms including
desktops, laptops, mobile devices
and videoconferencing equipment.
Provide exceptional
customer service in person, via phone and email as necessary .
Resolve help desk issues including troubleshooting hardware and software issues.
MUST HAVE SKILLS (Most Important)
3-5 years' experience
troubleshooting desktop computing environments
(hardware, Windows operating system, networking).
3-5 years' experience with
Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays
DESIRED SKILLS
Experience working in At Your Service
EDUCATION / CERTIFICATIONS
Associate's degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A+, Comptia Net+ desired
#J-18808-Ljbffr
Provide front-line primary
technical support
to end users on various technical issues and problems relating to
hardware, software and peripherals.
Respond to, document and resolve service
tickets
in a timely manner according to provided SLAs.
Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
Support multiple platforms including
desktops, laptops, mobile devices
and videoconferencing equipment.
Provide exceptional
customer service in person, via phone and email as necessary .
Resolve help desk issues including troubleshooting hardware and software issues.
MUST HAVE SKILLS (Most Important)
3-5 years' experience
troubleshooting desktop computing environments
(hardware, Windows operating system, networking).
3-5 years' experience with
Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays
DESIRED SKILLS
Experience working in At Your Service
EDUCATION / CERTIFICATIONS
Associate's degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A+, Comptia Net+ desired
#J-18808-Ljbffr