Mobility Specialist
Jobs via Dice, West Palm Beach, FL, United States
Job Overview
The purpose of this classification is to perform technical work functions associated with supporting cellular equipment and resolving tickets to ensure user satisfaction. Duties include following established processes for the assignment, support, and administration of all cellular equipment. Work is performed under administrative direction with latitude for exercising initiative and independent judgment, and is reviewed through observation and evaluation of completed tasks.
Key Responsibilities
Support customers by phone, email, or walk‑up.
Perform OS updates on smartphones and other cellular devices.
Configure setups on new cellular installations and assist users with device functionality.
Provide education, training, information, and assistance to users and other IT staff.
Maintain current records for cellular equipment assignments and correct any inaccuracies.
Create, update, and resolve support tickets in the queue; escalate tickets requiring additional time or expertise.
Provide cellular reports to management and communicate incidents or outages.
Assist or cover for other employees as needed.
Diagnose, troubleshoot, and repair devices.
Explain complex technical issues to customers in a non‑technical, simple manner.
Ensure all repairs meet or exceed PBSO quality standards.
Keep track of all devices and inventory while safeguarding store stock.
Utilize IVANTI ticket system to maintain accurate records of customer information and repair status.
Work 8‑5 hours after days, including weekends and holidays, as required.
Additional Functions
Performs other related duties as required.
Minimum Qualifications
High school diploma or GED; supplemented by college level coursework or vocational/technical training in computer science, repair, operations, or related field.
Two (2) years of previous experience and/or training involving customer service, call center support, application software, related hardware peripherals, ticketing system documentation, or service desk work.
Alternatively, any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities for the job.
Special Requirements
Must successfully complete a background investigation including polygraph or voice stress test.
Mandatory pre‑employment physical and drug screening tests.
Must possess and maintain a valid Florida driver’s license (Class "E").
Performance Aptitudes
Verbal Aptitude – ability to utilize a wide variety of reference, descriptive, advisory, and/or design data and information.
Mathematical Aptitude – ability to perform basic arithmetic, decimals, percentages, algebraic principles, and basic geometry.
Functional Reasoning – ability to apply principles of rational systems, interpret instructions in various forms, and exercise independent judgment.
Situational Reasoning – ability to exercise judgment, decisiveness, and creativity in evaluating information against criteria.
Data Utilization – ability to evaluate, audit, deduce, and/or assess data using established criteria.
Human Interaction – ability to provide guidance and assistance to others regarding procedures and standards.
Equipment, Machinery, Tools, and Materials Utilization – ability to operate equipment, machinery, and tools with complex adjustments.
ADA Compliance
Physical Ability:
tasks involve moderate physical demands, including climbing, balancing, stooping, kneeling, crouching, crawling, lifting, carrying, pushing, and/or pulling 20‑50 pounds.
Sensory Requirements:
ability to perceive and differentiate colors, sounds, odors, depths, textures, and visual cues; oral communication ability.
Environmental Factors:
exposure to odors, noise extremes, machinery, electric currents, traffic hazards, or varying light conditions.
Additional Skills & Qualifications
Mobile, iPhone, Desktop, Android, Tablet, iPad, iOS device knowledge.
Availability after hours from 8‑5 on weekdays.
Basic Qualifications – Outstanding Customer Service Skills
Excellent technical, problem‑solving, and analytical skills.
Exceptional organizational skills.
Strong written and oral communication skills.
Proficient in Microsoft Office.
Team‑oriented work style.
Willingness to work 40 hours a week, including some weekends and holidays.
Open to overtime.
High school diploma or GED.
Preferred Qualifications
A+ Certification.
Apple Certified Macintosh Technician (ACMT).
Apple Certified iOS Technician (ACIT).
Experience repairing electronics, smartphones, PCs/MACs, and game consoles.
Technical degree or certification in Electronics or Consumer Electronics.
Previous experience working support at a cellular carrier box outlet.
Experience Level Intermediate Level
Job Type & Location Contract position based out of West Palm Beach, FL.
Pay and Benefits Pay range: $18.00 – $30.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits, subject to change, may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type Fully onsite position in West Palm Beach, FL.
Application Deadline This position is anticipated to close on Apr 8, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Key Responsibilities
Support customers by phone, email, or walk‑up.
Perform OS updates on smartphones and other cellular devices.
Configure setups on new cellular installations and assist users with device functionality.
Provide education, training, information, and assistance to users and other IT staff.
Maintain current records for cellular equipment assignments and correct any inaccuracies.
Create, update, and resolve support tickets in the queue; escalate tickets requiring additional time or expertise.
Provide cellular reports to management and communicate incidents or outages.
Assist or cover for other employees as needed.
Diagnose, troubleshoot, and repair devices.
Explain complex technical issues to customers in a non‑technical, simple manner.
Ensure all repairs meet or exceed PBSO quality standards.
Keep track of all devices and inventory while safeguarding store stock.
Utilize IVANTI ticket system to maintain accurate records of customer information and repair status.
Work 8‑5 hours after days, including weekends and holidays, as required.
Additional Functions
Performs other related duties as required.
Minimum Qualifications
High school diploma or GED; supplemented by college level coursework or vocational/technical training in computer science, repair, operations, or related field.
Two (2) years of previous experience and/or training involving customer service, call center support, application software, related hardware peripherals, ticketing system documentation, or service desk work.
Alternatively, any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities for the job.
Special Requirements
Must successfully complete a background investigation including polygraph or voice stress test.
Mandatory pre‑employment physical and drug screening tests.
Must possess and maintain a valid Florida driver’s license (Class "E").
Performance Aptitudes
Verbal Aptitude – ability to utilize a wide variety of reference, descriptive, advisory, and/or design data and information.
Mathematical Aptitude – ability to perform basic arithmetic, decimals, percentages, algebraic principles, and basic geometry.
Functional Reasoning – ability to apply principles of rational systems, interpret instructions in various forms, and exercise independent judgment.
Situational Reasoning – ability to exercise judgment, decisiveness, and creativity in evaluating information against criteria.
Data Utilization – ability to evaluate, audit, deduce, and/or assess data using established criteria.
Human Interaction – ability to provide guidance and assistance to others regarding procedures and standards.
Equipment, Machinery, Tools, and Materials Utilization – ability to operate equipment, machinery, and tools with complex adjustments.
ADA Compliance
Physical Ability:
tasks involve moderate physical demands, including climbing, balancing, stooping, kneeling, crouching, crawling, lifting, carrying, pushing, and/or pulling 20‑50 pounds.
Sensory Requirements:
ability to perceive and differentiate colors, sounds, odors, depths, textures, and visual cues; oral communication ability.
Environmental Factors:
exposure to odors, noise extremes, machinery, electric currents, traffic hazards, or varying light conditions.
Additional Skills & Qualifications
Mobile, iPhone, Desktop, Android, Tablet, iPad, iOS device knowledge.
Availability after hours from 8‑5 on weekdays.
Basic Qualifications – Outstanding Customer Service Skills
Excellent technical, problem‑solving, and analytical skills.
Exceptional organizational skills.
Strong written and oral communication skills.
Proficient in Microsoft Office.
Team‑oriented work style.
Willingness to work 40 hours a week, including some weekends and holidays.
Open to overtime.
High school diploma or GED.
Preferred Qualifications
A+ Certification.
Apple Certified Macintosh Technician (ACMT).
Apple Certified iOS Technician (ACIT).
Experience repairing electronics, smartphones, PCs/MACs, and game consoles.
Technical degree or certification in Electronics or Consumer Electronics.
Previous experience working support at a cellular carrier box outlet.
Experience Level Intermediate Level
Job Type & Location Contract position based out of West Palm Beach, FL.
Pay and Benefits Pay range: $18.00 – $30.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits, subject to change, may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Workplace Type Fully onsite position in West Palm Beach, FL.
Application Deadline This position is anticipated to close on Apr 8, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr