Account Manager
Veritiv, Tracy, CA, United States
Account Manager
Our Account Manager will be responsible for managing a critical customer portfolio of large scale, multi-million dollar ($25 - $50M), complex assigned accounts across a designated business segment, by providing focused business support and solutions for costing/pricing renewals, account analysis, documentation and communication. This position will also be responsible for engaging in initiatives to include profitability, cost savings, and sales growth working with our Sales Team. Manage portfolio of customers' account contract, program parameters, compliance and documentation including: terms and conditions updates, pricing renewals, customer program communication, incremental business onboarding, program changes, and e-business projects. Serve as key contact for tactical account issues both external and internal. Heavy collaboration with Sales, Customer Service, Operations, Tax, Legal, Credit, Finance etc. Strengthen relationships with key customer contacts and driving corporate business partnerships. Manage account financial performance metrics to ensure maximum profitability, leveraging departmental price management process and tools. Develop customer visits or sales meeting presentation strategy utilizing tools such as QBR's, CBR reporting and Power Point presentations. Interact on internal/external conference calls with sales and field support teams. Continuously grow and develop a customer account base of increasing size and complexity. Participate in sales growth and profitability and/or cost savings initiatives under the direction of segment lead or sales leadership. Ability to present to a wide audience of Corporate Customer contacts. Motivated, creative problem solver that using critical thinking and resourcefulness. Serve as primary contact for assigned client account(s), providing high-level service and timely communication, supports client meetings, reporting and business recaps. Partners and international stakeholders and departments to manage global programs and ensure alignment, execution and delivery across regions (operations, sourcing, logistics, finance) Manage multiple projects simultaneously from kickoff through completion, including timelines, approvals, production milestones, project trackers, updates, and financial reporting Monitor project risks, resolve issues proactively, and escalate concerns when needed. 5+ years of account management, project management, or client services experience. Experience supporting retail, beauty, packaging, or promotional programs strongly preferred. Salary Range: $83,000 - $87,000 5-10 years of related job experience. Bachelor's Degree Preferred Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits, 401k, paid time off and tuition reimbursement. Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers.
Our Account Manager will be responsible for managing a critical customer portfolio of large scale, multi-million dollar ($25 - $50M), complex assigned accounts across a designated business segment, by providing focused business support and solutions for costing/pricing renewals, account analysis, documentation and communication. This position will also be responsible for engaging in initiatives to include profitability, cost savings, and sales growth working with our Sales Team. Manage portfolio of customers' account contract, program parameters, compliance and documentation including: terms and conditions updates, pricing renewals, customer program communication, incremental business onboarding, program changes, and e-business projects. Serve as key contact for tactical account issues both external and internal. Heavy collaboration with Sales, Customer Service, Operations, Tax, Legal, Credit, Finance etc. Strengthen relationships with key customer contacts and driving corporate business partnerships. Manage account financial performance metrics to ensure maximum profitability, leveraging departmental price management process and tools. Develop customer visits or sales meeting presentation strategy utilizing tools such as QBR's, CBR reporting and Power Point presentations. Interact on internal/external conference calls with sales and field support teams. Continuously grow and develop a customer account base of increasing size and complexity. Participate in sales growth and profitability and/or cost savings initiatives under the direction of segment lead or sales leadership. Ability to present to a wide audience of Corporate Customer contacts. Motivated, creative problem solver that using critical thinking and resourcefulness. Serve as primary contact for assigned client account(s), providing high-level service and timely communication, supports client meetings, reporting and business recaps. Partners and international stakeholders and departments to manage global programs and ensure alignment, execution and delivery across regions (operations, sourcing, logistics, finance) Manage multiple projects simultaneously from kickoff through completion, including timelines, approvals, production milestones, project trackers, updates, and financial reporting Monitor project risks, resolve issues proactively, and escalate concerns when needed. 5+ years of account management, project management, or client services experience. Experience supporting retail, beauty, packaging, or promotional programs strongly preferred. Salary Range: $83,000 - $87,000 5-10 years of related job experience. Bachelor's Degree Preferred Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. Healthcare benefits, 401k, paid time off and tuition reimbursement. Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers.