Customer Service Representative

Must Haves: High School Diploma, GED, or equivalent required. Minimum 5 years of customer/client service experience, in a call center environment Credit Card Support Experience Day to Day: Insight Global is hiring Senior Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The responsibilities for this role include, but are not limited to:

-Respond to customer inquiries with professionalism and accuracy -Recommend solutions and document interactions -Escalate complex issues appropriately -Stay updated on policies and procedures -Ensure compliance with regulations -Maintain excellent attendance and shift adherence -Communicate clearly and empathetically -Embrace feedback and multitask effectively