Viewer Experience Advocate

Viewer Experience Advocate

Workplace Type:

On-site
Location:

4511 Horizon Hill Boulevard, San Antonio, TX 78229
Placement Type:

Contract-to-Hire
Pay:

$17.75/hr
Duration:

90 Day Contract to Hire (Temp to Perm)
Start Date:

March 30, 2026
Interview Window:

February 9-15, 2026
About the Role

We are seeking skilled

Customer Service Representatives (Viewer Experience Advocates)

to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience.
This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, highvolume environment.
This position is

100% onsite for the first 90 days . After conversion, employees may be eligible for remote work based on performance and meeting homeoffice technical requirements.
Responsibilities
Assist viewers via

phone and chat

with:

Account and billing questions
Basic troubleshooting and streaming issues
Content inquiries
Navigation of apps and websites

Recommend appropriate streaming products during each interaction
Navigate multiple systems and tools
Document all viewer interactions accurately
Maintain high productivity in a fast-paced environment (50-70 contacts per day)
Adapt to changing priorities and product updates
Perform additional duties as assigned
Required Qualifications
High school diploma or GED (required; must be provided for onboarding)
At least

1 year of customer service experience
Preference for call center experience
Must pass a

Call Center Telephone Skills assessment
Strong verbal and written communication skills
Proficiency in Windows OS, Google Docs, MS Word & Excel
Fast typing and excellent computer navigation skills
Familiarity with streaming platforms and devices
Reliable transportation and ability to work flexible schedules
Comfortable working holidays, weekends, and during major televised events
Training Schedule (Onsite Only):

Weeks 1-4: Monday-Friday, 8:30am-5:30pm
Weeks 5-14 (On-the-job Training): Monday-Friday, 12pm-9pm

Permanent shifts generally fall between

12pm-9pm
Must work weekends and holidays due to the on-demand nature of streaming services
Attendance is critical - no schedule changes or planned PTO during the contract period
Remote Work Eligibility After Conversion

To qualify for fully remote work after converting to fulltime:

Must live within

30 miles

of the San Antonio office
Must have a dedicated, distraction-free workspace
Home internet speeds must be

50 Mbps down / 25 Mbps up
Must be able to come onsite as needed for equipment or performance support

Job Type & Location
This is a Contract to Hire position based out of San Antonio, TX.
Pay and Benefits
The pay range for this position is $17.75 - $17.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Antonio,TX.
Application Deadline
This position is anticipated to close on Apr 14, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.