Senior Account Manager

Position : Senior Account Manager Location : Malvern, PA (4 days a week on-site) Permanent role Overview We are seeking a highly driven, sales-focused Senior Account Manager to lead and grow client relationships while managing high-volume IT contract hiring programs. This role combines new business development, account growth, and operational delivery, serving as a trusted advisor to clients while driving revenue, expansion, and hiring performance. The ideal candidate brings a strong background in IT staffing sales, account management, and workforce solutions, with a proven ability to grow accounts and deliver measurable business results. Key Responsibilities Own and grow enterprise and mid-market client accounts, driving revenue through strategic account development and expansion. Serve as a trusted advisor and primary client contact, delivering consultative workforce solutions for IT contractor hiring. Lead end-to-end client engagement, from sales discovery and requirement qualification to hiring delivery and ongoing account management. Drive high-volume, transactional IT contract hiring, ensuring speed, quality, and fulfillment performance. Identify and execute new business opportunities, including upsell and cross-sell of staffing and workforce solutions. Develop and manage account growth strategies, including penetration plans, pipeline development, and revenue forecasting. Partner with recruiting teams to optimize delivery, improve submission quality, and increase fill ratios. Maintain executive-level client communication, including QBRs, performance reviews, and strategic planning sessions. Track, analyze, and report on key performance metrics, hiring KPIs, and revenue targets. Prepare and deliver sales presentations, proposals, and account performance reports. Proactively manage escalations, risks, and client challenges to ensure high client satisfaction and retention. Qualifications 8+ years of experience in IT staffing sales, account management, workforce solutions, or recruiting operations, with a strong emphasis on client acquisition and revenue growth. Proven success managing enterprise accounts and high-volume IT contract hiring programs. Demonstrated ability to close new business and expand existing accounts. Strong consultative selling skills, including needs discovery, solution positioning, and negotiation. Experience qualifying technical hiring requirements and managing large hiring pipelines. Highly analytical, with experience managing sales metrics, KPIs, forecasting, and reporting. Exceptional communication, presentation, and stakeholder management skills. Ability to operate effectively in fast-paced, performance-driven environments.