Posted 1 day ago Wilmington, USA On-site JPMorgan Chase Voice Product Analytics

Why Here? JPMorgan Chase leads in financial services, helping millions of households and businesses achieve goals through innovative products. The Consumer & Community Banking division powers personal banking, credit cards, and digital solutions ranking top in satisfaction. The Voice Product Analytics team uncovers data stories to guide investments, enhance customer experiences, and drive breakthroughs across channels like calls, branches, and digital. What Will You Do? As a Voice Product Analytics Team – Senior Quantitative Analytics Associate at JPMorgan Chase, you will analyze IVR and NLU metrics alongside customer feedback to identify trends and opportunities. You will build business cases, design A/B tests, select pilot groups, and evaluate performance to inform strategies. Additionally, you will collaborate on data governance, prioritize analytics tasks, and deliver executive presentations with clear insights using SQL, Python, Alteryx, and Tableau.

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