HVAC Parts Specialist
AIR Control Concepts, Minneapolis, MN, United States
Job Title : HVAC Parts & Warranty Specialist
Job Location : Minneapolis, MN
Pay Rate : $60-90k salary plus 10% bonus
Operating Company : Midwest Mechanical Solutions
FLSA Status : Exempt
About Midwest Mechanical Solutions— A member of the AIR Control Concepts family. Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions.
Job Description Midwest Mechanical Solutions is seeking a detail-oriented and organized Parts & Warranty Specialist with a passion for customer service and industry specific knowledge. In this role, the Parts & Warranty Specialist will play a key role in managing parts identification and inventory, ensuring timely ordering, inventory selection and stocking, and tracking of parts.
This role will provide HVAC parts related service and support to customers and team members both in person and over the phone.
Essential Duties and Responsibilities
Process warranty requests including identification of replacement parts, pricing, availability, and warranty orders
Maintain records/paperwork of sales, returns, and customer transactions to ensure compliance to company guidelines
Manage and process purchase orders using order management systems to obtain required parts from vendors
Administer and maintain records of special orders, track warranty parts returned and update order inventory management systems. Manage and process invoices to include complete reconciliation of merchandise received against invoice
Accurately identify and recommend appropriate parts for customers
Place parts orders and manage incoming stock
Maintain inventory levels and ensure accurate stock counts
Coordinate with technicians and other departments to ensure timely delivery of parts
Promote and adhere to safety rules and regulations
Field customer questions and handle any issues that arise. Respond to email requests and inquiries in a timely fashion
Stay current and knowledgeable on parts and products
Other duties as assigned and requested
Experience and Requirements Minimum Education and Experience
HS Diploma or GED Equivalent
Legally authorized to work in the U.S. on a full-time basis and does not require sponsorship in the future for an employment visa
HVAC parts knowledge preferred
Previous experience in inventory, parts management and warranty services preferred
Knowledge, Skills, and Abilities
Ability to manage an inventory of current stock, identify the purpose of each part, and coordinate large scale part returns
Strong organizational skills and attention to detail
Ability to multi-task in a fast-paced environment
Excellent written, oral communication, and customer service skills
Proficient in Microsoft Office and familiarity with order management systems
Working Conditions and Frequency
This position works on-site at our MMS facility
Must be able to frequently sit and stand with periods of sitting at a desk and working on a computer with a variety of software applications
Must be able to do frequent lifting of 10‑65 lbs
Must be able to occasionally grasp, kneel and pull
This role could be invited to visit a job site occasionally
Benefits
401(k) with employer match (immediate vesting)
Medical – HDHP & PPO options
Dental
HSA with employer matching contributions
FSA & Limited FSA
Vision
Employer paid life/AD&D insurance
Voluntary life insurance plans
Paid Family Leave
PTO
Paid Company Holidays – 10 Days
Employer paid short-term disability
Long-term disability
Referral Bonus Opportunities
Other voluntary fringe benefits
AIRControl Concepts & Midwest Mechanical Solutions are Equal Opportunity Employers.
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About Midwest Mechanical Solutions— A member of the AIR Control Concepts family. Midwest Mechanical Solutions is a manufacturer's representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions.
Job Description Midwest Mechanical Solutions is seeking a detail-oriented and organized Parts & Warranty Specialist with a passion for customer service and industry specific knowledge. In this role, the Parts & Warranty Specialist will play a key role in managing parts identification and inventory, ensuring timely ordering, inventory selection and stocking, and tracking of parts.
This role will provide HVAC parts related service and support to customers and team members both in person and over the phone.
Essential Duties and Responsibilities
Process warranty requests including identification of replacement parts, pricing, availability, and warranty orders
Maintain records/paperwork of sales, returns, and customer transactions to ensure compliance to company guidelines
Manage and process purchase orders using order management systems to obtain required parts from vendors
Administer and maintain records of special orders, track warranty parts returned and update order inventory management systems. Manage and process invoices to include complete reconciliation of merchandise received against invoice
Accurately identify and recommend appropriate parts for customers
Place parts orders and manage incoming stock
Maintain inventory levels and ensure accurate stock counts
Coordinate with technicians and other departments to ensure timely delivery of parts
Promote and adhere to safety rules and regulations
Field customer questions and handle any issues that arise. Respond to email requests and inquiries in a timely fashion
Stay current and knowledgeable on parts and products
Other duties as assigned and requested
Experience and Requirements Minimum Education and Experience
HS Diploma or GED Equivalent
Legally authorized to work in the U.S. on a full-time basis and does not require sponsorship in the future for an employment visa
HVAC parts knowledge preferred
Previous experience in inventory, parts management and warranty services preferred
Knowledge, Skills, and Abilities
Ability to manage an inventory of current stock, identify the purpose of each part, and coordinate large scale part returns
Strong organizational skills and attention to detail
Ability to multi-task in a fast-paced environment
Excellent written, oral communication, and customer service skills
Proficient in Microsoft Office and familiarity with order management systems
Working Conditions and Frequency
This position works on-site at our MMS facility
Must be able to frequently sit and stand with periods of sitting at a desk and working on a computer with a variety of software applications
Must be able to do frequent lifting of 10‑65 lbs
Must be able to occasionally grasp, kneel and pull
This role could be invited to visit a job site occasionally
Benefits
401(k) with employer match (immediate vesting)
Medical – HDHP & PPO options
Dental
HSA with employer matching contributions
FSA & Limited FSA
Vision
Employer paid life/AD&D insurance
Voluntary life insurance plans
Paid Family Leave
PTO
Paid Company Holidays – 10 Days
Employer paid short-term disability
Long-term disability
Referral Bonus Opportunities
Other voluntary fringe benefits
AIRControl Concepts & Midwest Mechanical Solutions are Equal Opportunity Employers.
#J-18808-Ljbffr