Agriculture Mechanical Packaging Service Rep
Pratt Industries, Swedesboro, NJ, United States
General Summary
The Packaging Automation Field Technician delivers high-quality, customer-facing technical support for packaging automation systems across multiple customer sites. This position is responsible for installing, troubleshooting, maintaining, and optimizing company‑owned packaging machinery located at customer facilities. The role supports packaging machinery and integrated automation systems to ensure reliable operation, minimal downtime, and high customer satisfaction. Customer sites include packing sheds and food processing facilities. This position requires a highly disciplined and motivated mindset, with the ability to plan, prioritize, and execute field work while meeting customer and company expectations.
Location: New Jersey
Key Position Responsibilities
Provide on-site technical support for automated packaging machinery, including case erectors, tray formers, bliss machines, and other related systems
Troubleshoot and resolve mechanical, electrical, pneumatic, hydraulic, PLC, motor, and control-related issues
Perform preventive maintenance, system inspections, and performance optimization activities
Support equipment installations, commissioning, and system upgrades at customer sites
Respond with a high sense of urgency and in a timely manner when directed by technician leadership or management to travel to customer sites for maintenance issues
Train customer operators and maintenance personnel on equipment operation, troubleshooting, and best practices
Serve as the technical liaison between customers, internal teams, management, and OEM partners
Clearly communicate findings, repairs performed, and technical recommendations to technician leadership and management
Maintain accurate, organized documentation of service activities, parts usage, and customer interactions
Assist in a maintenance shop environment to refurbish packaging machinery, as directed
Follow all lockout/tagout (LOTO) procedures and safety policies
Maintain a safe work environment at all times and promote safe work practices in customer facilities
Position Qualifications And Demands
Experience in packaging automation, industrial maintenance, military maintenance, or graduation from a technical college with a degree in Mechatronics or Industrial Maintenance
For technical college graduates, the completion of a Pratt internship or apprenticeship is strongly preferred
Strong mechanical and electrical troubleshooting skills
Familiarity with PLC-controlled machinery and industrial sensors at a troubleshooting level
Ability to travel extensively and work independently in customer environments
Ability to multi-task and perform effectively in a fast paced, high-pressure environment
Professional organizational and communication skills with a customer-first mindset
The ideal candidate will live in New Jersey
Availability to work weekends and holidays during assigned seasons based on customer demands
Ability to maintain a valid driver’s license
Ability to walk and stand for extended periods on concrete or on uneven surfaces
Ability to work in manufacturing environments with exposure to dust, noise, extreme temperature variation, and moving machinery
Ability to stand, walk, climb, bend, and work on or around industrial equipment for extended periods
Able to lift and carry tools or equipment weighing up to 50 pounds
Positive, can‑do attitude with a strong work ethic
Strong analytical and problem‑solving skills
Ability to work safely, responsibly, and professionally in customer facilities
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Location: New Jersey
Key Position Responsibilities
Provide on-site technical support for automated packaging machinery, including case erectors, tray formers, bliss machines, and other related systems
Troubleshoot and resolve mechanical, electrical, pneumatic, hydraulic, PLC, motor, and control-related issues
Perform preventive maintenance, system inspections, and performance optimization activities
Support equipment installations, commissioning, and system upgrades at customer sites
Respond with a high sense of urgency and in a timely manner when directed by technician leadership or management to travel to customer sites for maintenance issues
Train customer operators and maintenance personnel on equipment operation, troubleshooting, and best practices
Serve as the technical liaison between customers, internal teams, management, and OEM partners
Clearly communicate findings, repairs performed, and technical recommendations to technician leadership and management
Maintain accurate, organized documentation of service activities, parts usage, and customer interactions
Assist in a maintenance shop environment to refurbish packaging machinery, as directed
Follow all lockout/tagout (LOTO) procedures and safety policies
Maintain a safe work environment at all times and promote safe work practices in customer facilities
Position Qualifications And Demands
Experience in packaging automation, industrial maintenance, military maintenance, or graduation from a technical college with a degree in Mechatronics or Industrial Maintenance
For technical college graduates, the completion of a Pratt internship or apprenticeship is strongly preferred
Strong mechanical and electrical troubleshooting skills
Familiarity with PLC-controlled machinery and industrial sensors at a troubleshooting level
Ability to travel extensively and work independently in customer environments
Ability to multi-task and perform effectively in a fast paced, high-pressure environment
Professional organizational and communication skills with a customer-first mindset
The ideal candidate will live in New Jersey
Availability to work weekends and holidays during assigned seasons based on customer demands
Ability to maintain a valid driver’s license
Ability to walk and stand for extended periods on concrete or on uneven surfaces
Ability to work in manufacturing environments with exposure to dust, noise, extreme temperature variation, and moving machinery
Ability to stand, walk, climb, bend, and work on or around industrial equipment for extended periods
Able to lift and carry tools or equipment weighing up to 50 pounds
Positive, can‑do attitude with a strong work ethic
Strong analytical and problem‑solving skills
Ability to work safely, responsibly, and professionally in customer facilities
#J-18808-Ljbffr