Customer Service Rep
Pratt Industries, Tulsa, OK, United States
Competitive Pay / full-time, quicker benefits!
Insurance benefits within ONE MONTH of hire, Paid holidays upon hire, 6 months: PAID vacation days.
Perks of Pratt?
Insurance benefits within ONE MONTH of hire
Upon Hire: Paid holidays
6 months: PAID vacation days
Job Type Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Summary Take and process orders and address all customer inquiries and complaints.
Duties and Responsibilities
Place orders on a timely basis for customer needs and plant production schedule
Process purchase orders
Manage and maintain the inventory levels on all required inventoried items
Update and maintain the required reports to customers on a daily basis
Forward confirmations – Order Acknowledgements, ASN, and COA’s
Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required
Maintain customer files
Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
Coordinating/Processing paperwork for tooling (cutting die/print plates) to be ordered/received
Record and distribute customer order changes
Coordinate accounting credit forms for approval
Assist sales personnel as needed on customer accounts
Run all appropriate reports for the day and review for correctness
Adhere to daily machine schedule and make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals
Communicate with necessary supervision to avoid problems between plant and customer
Develop working relationship with all other plant department employee/managers
Implement, maintain, and support all company policies and procedures, including safety program and good housekeeping
Additional duties may be assigned by management
Education and Experience High school diploma or GED
Five years’ experience in a manufacturing environment
Preferred Qualifications
Experience in the corrugated container industry
Computer literate (MS Excel and MS Word)
Language Skills Excellent communication skills. Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals. Ability to write business reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
Mathematical Skills Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
Technical Skills
Computer literate (MS Office including Word and Excel), data entry skills
Application knowledge of products and production processes
Quality standards – both ISO and QS
Physical Demands The employee is regularly required to stand, walk, and talk or hear. The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. While performing the duties of this job, the employee is regularly exposed to moving equipment in the work area. The employee is sometimes exposed to wet and/or humid conditions, along with hot and cold temperatures depending on the season. The noise level in the work environment is usually loud.
Leadership Attributes
Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting
Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution
Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understanding and demonstrating positive motivational skills including coaching and delegation techniques
Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness
Professional appearance to support his/her role as a managerial representative of the company
Performance Measurements
Operating standards – the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity. Such standards will be set annually and communicated to the Customer Service Manager
Personal growth – while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the GM and his/her superior
Employee relations – through observations the CSR will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment
Creativity – this will be evaluated by how active the CSR is in participating in advancing the business through new and innovative ideas
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Perks of Pratt?
Insurance benefits within ONE MONTH of hire
Upon Hire: Paid holidays
6 months: PAID vacation days
Job Type Full-time
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Summary Take and process orders and address all customer inquiries and complaints.
Duties and Responsibilities
Place orders on a timely basis for customer needs and plant production schedule
Process purchase orders
Manage and maintain the inventory levels on all required inventoried items
Update and maintain the required reports to customers on a daily basis
Forward confirmations – Order Acknowledgements, ASN, and COA’s
Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required
Maintain customer files
Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
Coordinating/Processing paperwork for tooling (cutting die/print plates) to be ordered/received
Record and distribute customer order changes
Coordinate accounting credit forms for approval
Assist sales personnel as needed on customer accounts
Run all appropriate reports for the day and review for correctness
Adhere to daily machine schedule and make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals
Communicate with necessary supervision to avoid problems between plant and customer
Develop working relationship with all other plant department employee/managers
Implement, maintain, and support all company policies and procedures, including safety program and good housekeeping
Additional duties may be assigned by management
Education and Experience High school diploma or GED
Five years’ experience in a manufacturing environment
Preferred Qualifications
Experience in the corrugated container industry
Computer literate (MS Excel and MS Word)
Language Skills Excellent communication skills. Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals. Ability to write business reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
Mathematical Skills Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
Technical Skills
Computer literate (MS Office including Word and Excel), data entry skills
Application knowledge of products and production processes
Quality standards – both ISO and QS
Physical Demands The employee is regularly required to stand, walk, and talk or hear. The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. While performing the duties of this job, the employee is regularly exposed to moving equipment in the work area. The employee is sometimes exposed to wet and/or humid conditions, along with hot and cold temperatures depending on the season. The noise level in the work environment is usually loud.
Leadership Attributes
Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting
Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution
Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts directly or by involving HR when necessary, understanding and demonstrating positive motivational skills including coaching and delegation techniques
Demonstrate confidence including providing a consistent leadership style with an acceptable level of professional assertiveness
Professional appearance to support his/her role as a managerial representative of the company
Performance Measurements
Operating standards – the employee will need to meet or exceed the Operating Standards in the areas of sales, customer service, quality, cost, safety, customer satisfaction and productivity. Such standards will be set annually and communicated to the Customer Service Manager
Personal growth – while the company will provide the tools to assist the CSR to grow professionally the responsibility for moving forward lies with the individual. Each year there will be goals developed and agreed to by the GM and his/her superior
Employee relations – through observations the CSR will be evaluated regarding his/her skills and advancements in the areas of motivational techniques and results, positive and corrective/constructive feedback, subordinate development and creating a positive work environment
Creativity – this will be evaluated by how active the CSR is in participating in advancing the business through new and innovative ideas
#J-18808-Ljbffr