Customer Service Representative - FM - North Naples
Lee Health, Naples, FL, United States
Location
Lee Health Family Medicine - North Naples - 2515 Northbrooke Plaza Drive, Suite 200, Naples FL 34119 Department
LPG Family Medicine - North Naples Work Type
Full Time Shift
Shift 1 – 7:00 AM to 6:00 PM Pay Rate
$20.00 – $23.50 / hour Summary
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers' compensation, commercial carriers, employee health, and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Requirements
Education: High School Diploma or GED required. Experience: Less than 1 year clerical/administrative required; insurance/customer service preferred. Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License: N/A Other: Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
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Lee Health Family Medicine - North Naples - 2515 Northbrooke Plaza Drive, Suite 200, Naples FL 34119 Department
LPG Family Medicine - North Naples Work Type
Full Time Shift
Shift 1 – 7:00 AM to 6:00 PM Pay Rate
$20.00 – $23.50 / hour Summary
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers' compensation, commercial carriers, employee health, and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Requirements
Education: High School Diploma or GED required. Experience: Less than 1 year clerical/administrative required; insurance/customer service preferred. Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License: N/A Other: Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.
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