Customer Service Representative
TEKsystems, Yorktown, VA, United States
Job Description
The ideal candidate should be familiar with commonly used concepts, practices, and procedures within the customer service field. Main field of activity:
Coordinate all incoming calls to sell goods and services for the organization.
Provide customer service and support by specifying, coordinating, and informing customers of the current status of their orders, as well as by informing them of the distribution network for sales and repair efforts.
Receive written or verbal customer purchase orders for material or merchandise from customers or salespeople. This work typically involves some combination of the following duties: quoting prices; determining availability of ordered items and suggesting substitutes when necessary; advising expected delivery date and method of delivery; recording order and customer information on order sheets; checking order sheets for accuracy and adequacy of information recorded; ascertaining credit rating of customer; furnishing customer with acknowledgment of receipt of order; following up to see that order is delivered by the specified date or to let customer know of delay in delivery; maintaining order file; checking shipping invoice against original order.
May refer to Travaini catalogs and manuals, or a similar document, to ensure that the proper item is supplied or to verify the price of the ordered item.
Provide customers with consultative advice using knowledge gained.
Provide verbal and written quotes for corrective and recommended parts to customers.
Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
Field customer calls for system and warranty/repair needs.
Assign, enter, and process all sales orders for vacuum systems and spare parts orders.
Generate return authorizations for replacements on problem orders, to include warranty and repair, and for those items not received.
Maintain liaison with other departments for order completion.
Arrange all transportation, providing tracking information and costs associated with freight.
Post freight charges via invoicing at the end of the day for all shipped orders.
Skills & Qualifications
Customer service.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Time Management – Work in an organized and efficient manner to ensure the appropriate management of one's own time.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Speaking – Talking to others to convey information effectively.
Service Orientation – Actively looking for ways to help people.
Job Type & Location Contract to Hire position based out of Yorktown, VA.
Pay and Benefits The pay range for this position is $20.00 – $22.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long-term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation or sick leave).
Workplace Type Fully onsite position in Yorktown, VA.
Application Deadline Position anticipated to close on Apr 10, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Coordinate all incoming calls to sell goods and services for the organization.
Provide customer service and support by specifying, coordinating, and informing customers of the current status of their orders, as well as by informing them of the distribution network for sales and repair efforts.
Receive written or verbal customer purchase orders for material or merchandise from customers or salespeople. This work typically involves some combination of the following duties: quoting prices; determining availability of ordered items and suggesting substitutes when necessary; advising expected delivery date and method of delivery; recording order and customer information on order sheets; checking order sheets for accuracy and adequacy of information recorded; ascertaining credit rating of customer; furnishing customer with acknowledgment of receipt of order; following up to see that order is delivered by the specified date or to let customer know of delay in delivery; maintaining order file; checking shipping invoice against original order.
May refer to Travaini catalogs and manuals, or a similar document, to ensure that the proper item is supplied or to verify the price of the ordered item.
Provide customers with consultative advice using knowledge gained.
Provide verbal and written quotes for corrective and recommended parts to customers.
Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
Field customer calls for system and warranty/repair needs.
Assign, enter, and process all sales orders for vacuum systems and spare parts orders.
Generate return authorizations for replacements on problem orders, to include warranty and repair, and for those items not received.
Maintain liaison with other departments for order completion.
Arrange all transportation, providing tracking information and costs associated with freight.
Post freight charges via invoicing at the end of the day for all shipped orders.
Skills & Qualifications
Customer service.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Time Management – Work in an organized and efficient manner to ensure the appropriate management of one's own time.
Reading Comprehension – Understanding written sentences and paragraphs in work-related documents.
Speaking – Talking to others to convey information effectively.
Service Orientation – Actively looking for ways to help people.
Job Type & Location Contract to Hire position based out of Yorktown, VA.
Pay and Benefits The pay range for this position is $20.00 – $22.00/hr.
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
Life Insurance (Voluntary Life & AD&D for the employee and dependents).
Short and long-term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, vacation or sick leave).
Workplace Type Fully onsite position in Yorktown, VA.
Application Deadline Position anticipated to close on Apr 10, 2026.
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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