Director of Nutritional Services
Samaritan Healthcare, Moses Lake, WA, United States
Director of Nutritional Services
This position is responsible for planning, organizing, managing and coordinating the operation of the Nutritional Services Department. Ensures compliance with local, state, federal and DNV regulations governing the handling, preparation and serving of food to patients, employees, and customers. Oversight for catering services. Develops professionals from the selection process, through orientation, and ongoing staff development. Develops departmental staffing plans and schedules, sets and maintains departmental goals, develops and maintains departmental budget, writes policies and procedures. Maintains effective communication between staff and the healthcare organization to facilitate high quality delivery of food and nutrition services. Benchmarks all services provided and conducts surveys and studies to improve all aspects of service and quality. This is a full-time salary exempt position. Direct Reports: Registered Dietitian, Dietetic Assistant, Cook, Food Preparer & Executive Chef. Essential Functions/Core Competencies/Leadership Pillars: I. Relational Leadership: Make positive effective relationships a priority. II. Strategic: Champions of the vision and strategies of Samaritan III. Operations: Effectively oversees and directs day-to-day operations. IV. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability V. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department. VI. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others. VII. Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development. Essential Skills and Experience: 1. Education: a. Bachelor's degree in food service management, dietetics, nutrition or related business field required. Degree from a recognized culinary institution is highly desirable. b. Master's degree preferred 2. Experience: a. Two (2) years' experience in a managerial position. b. Five (5) to seven (7) years' experience in nutritional services or food services industry with emphasis on acute care and/or same experience with an environmental services background. c. Prior experience with DOH, DNV or TJC compliance surveys preferred. d. Culinary Training: Extensive culinary training from a recognized culinary institution is highly desirable. 3. License: a. Current Washington State Food Handler's permit. b. Certified Food Protection Manager recognized by Washington DOH. c. Certified Executive Chef (CEC) or Certified Dietary Manager (CDM) is a strong plus. 4. Skills: a. Computer skills (Word, Excel) prior inventory system experience a plus. b. Demonstrates competency on equipment listed on department specific checklist. c. Excellent verbal and written communication skills. d. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. e. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. f. Demonstrates competency in ability to care for customers/patients across the age continuum. g. Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. Ensures self-compliance with organization policies and procedures as well as labor agreements. h. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. i. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. j. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. Physical Requirements: 1. Most of this job's time is spent in an air-conditioned office as deskwork. Requires moderate physical activity when demonstrating work techniques, conducting departmental rounding and holding departmental huddles 2. Medium physical effort lift, carry up to 25 lbs. 3. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.
This position is responsible for planning, organizing, managing and coordinating the operation of the Nutritional Services Department. Ensures compliance with local, state, federal and DNV regulations governing the handling, preparation and serving of food to patients, employees, and customers. Oversight for catering services. Develops professionals from the selection process, through orientation, and ongoing staff development. Develops departmental staffing plans and schedules, sets and maintains departmental goals, develops and maintains departmental budget, writes policies and procedures. Maintains effective communication between staff and the healthcare organization to facilitate high quality delivery of food and nutrition services. Benchmarks all services provided and conducts surveys and studies to improve all aspects of service and quality. This is a full-time salary exempt position. Direct Reports: Registered Dietitian, Dietetic Assistant, Cook, Food Preparer & Executive Chef. Essential Functions/Core Competencies/Leadership Pillars: I. Relational Leadership: Make positive effective relationships a priority. II. Strategic: Champions of the vision and strategies of Samaritan III. Operations: Effectively oversees and directs day-to-day operations. IV. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability V. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department. VI. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others. VII. Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development. Essential Skills and Experience: 1. Education: a. Bachelor's degree in food service management, dietetics, nutrition or related business field required. Degree from a recognized culinary institution is highly desirable. b. Master's degree preferred 2. Experience: a. Two (2) years' experience in a managerial position. b. Five (5) to seven (7) years' experience in nutritional services or food services industry with emphasis on acute care and/or same experience with an environmental services background. c. Prior experience with DOH, DNV or TJC compliance surveys preferred. d. Culinary Training: Extensive culinary training from a recognized culinary institution is highly desirable. 3. License: a. Current Washington State Food Handler's permit. b. Certified Food Protection Manager recognized by Washington DOH. c. Certified Executive Chef (CEC) or Certified Dietary Manager (CDM) is a strong plus. 4. Skills: a. Computer skills (Word, Excel) prior inventory system experience a plus. b. Demonstrates competency on equipment listed on department specific checklist. c. Excellent verbal and written communication skills. d. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. e. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. f. Demonstrates competency in ability to care for customers/patients across the age continuum. g. Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. Ensures self-compliance with organization policies and procedures as well as labor agreements. h. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. i. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. j. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. Physical Requirements: 1. Most of this job's time is spent in an air-conditioned office as deskwork. Requires moderate physical activity when demonstrating work techniques, conducting departmental rounding and holding departmental huddles 2. Medium physical effort lift, carry up to 25 lbs. 3. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.