DiversityJobs Inc is hiring: Community Relations Manager in Chicago

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Community Relations Manager: A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence. Astoundambassador to themultifamily communityand advocates for themultifamily communitywith internal stakeholders Negotiate renewal of 40 units & under contracts to maximize retention of currentbulk base whilemaintainingmargins As a key member of themultifamilyteam, provide insight into bulkcommunityin the renewal cycle Facilitate swift resolution to any issues that may arise at themultifamily community Address anycommunity-wide service problems and escalated resident issues Consistently communicate pertinent information to thepropertymanager Maintain an ongoing relationship to foster a partnering atmosphere Conductface-to-faceor virtual visitsof the entire propertyportfolio Review quarterly building scorecards with assigned portfolio Coordinatewith property managementall on-boarding and renewal events attheproperty Work to close any gaps in serviceperceptionsbetween Astound and the property Utilize promotional campaigns, onsiteactivitiesand internal resources to achieve established goals Provide training on all new and existing products and solutions Other duties as assigned What You Bring to the Table: 2-5 years' experienceas aliaison between company and clientspreferred Ahigh levelof professionalism and customer service focus are critical Excellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thoroughfollow-upskills arerequired Identifytheappropriate internalresources to resolvebuilding relatedissues Heavily involved with internal cross-functional teams Education: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program *Benefits listed above are for regular full-time position Base Salary:The base salary range for this position is $60,000- $70,000annually, plus opportunities for bonus,benefitsand commission, if applicable. The base pay rangerepresentsthe low and high end of the hiring range for this job.Actual pay will vary and may be above or below the range based onvarious factorsincluding but notlimited to relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

In Summary: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology . A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication . We offer a robust benefits package that includes rewards, recognition programs, and employee discounts . En Español:

Astound es un proveedor líder de servicios de Internet, WiFi, móviles y televisión dedicado a conectar comunidades y empoderar vidas a través de tecnología innovadora. También mantenemos las empresas conectadas con infraestructura fiable de fibra e soluciones de internet respaldadas por un servicio galardonado, ayudando a las organizaciones a prosperar en un mundo cada vez más conectado. En la vanguardia de la transformación digital, continuamente evolucionamos nuestras ofertas para satisfacer las necesidades dinámicas de nuestros clientes: brindando una conectividad confiable y experiencias digitales pioneras. Nuestro compromiso con la excelencia se extiende más allá de la infraestructura. Invertimos en nuestra gente mediante capacitación personalizada, coaching y un entorno de trabajo favorable que fomenta el crecimiento y oportunidades. Los empleados están capacitados para representar a una empresa de telecomunicaciones superior mientras hacen un impacto significativo en las comunidades que servimos. Son esenciales para mantener un entorno de trabajo cooperativo, informado y productivo mediante la conducción de correspondencia, investigaciones, capacitación y garantía del cumplimiento de las políticas. Ambassador a la comunidad multifamiliar y defensor de la comunidad multifamiliar con partes interesadas internas Negociar una renovación de 40 unidades y en virtud de contratos para maximizar la retención de bases equivalentes al volumen actual manteniendo los márgenes Como miembro clave del equipo multifamily, proporcionar información sobre la comunidad bulken el ciclo de flujo Facilitando la resolución rápida de cualquier problema que pueda surgir en su comunidadmultifamilia y abogar por problemas relacionados con la comunidad multiplefamiliaContratense constantemente las informaciones pertinentes al gerente de propiedades Aconvocar una relación adecuada para fomentar una atmósfera interdisciplinaria de gestión Dental Los beneficios de la asistencia escolar Acompleta prestación de servicios personales Oportunidades profesionales Las capacidades de formación profesional establecidas como: Desarrollo y desarrollo de productos y actividades sociales Industrializan sus competencias dentro y fuera de la empresa Conclusiones generales La base salarial representa el extremo inferior y superior del rango de contratación para este trabajo.La remuneración real variará y puede estar por encima o por debajo de la gama en función de varios factores, incluidos pero no limitados a las habilidades, experiencias y capacidades relevantes.Nuestra declaración de misión: * Cuidamos de nuestros clientes * Nos cuidemos unos con otros * Hacemos lo que decimos que vamos a hacer * Disfrutémonos Astound se enorgullece de ser un Empleador de Igualdad de Oportunidades, y nos dedicamos a cultivar un lugar de trabajo inclusivo donde los empleados se sientan valorados, respetados y empoderados. Aquí no hay ningún tipo de discriminación. Estamos comprometidos a proporcionar igualdad de oportunidades a todos los trabajadores y solicitantes, sin importar su raza, color, religión, género, embarazo, nacimiento y condiciones sexuales, crear una condición sexual, edad, discapacidad física y mental infantil, orientación matrimonial, ciudadanía militar, carácter genético u otras características relacionadas con nuestra sociedad civil o promover la equidad e imparcialidad de nuestro estatuto comercial.