Senior Escrow Assistant
First American, Santa Cruz, CA, United States
Senior Escrow Assistant | First American Title - Santa Cruz, CA (Onsite)
At First American Title, we don't just close transactions - we help create certainty and confidence for our clients at every stage of the real estate process. We're seeking a Senior Escrow Assistant to join our Santa Cruz office - someone who brings deep experience in residential transactions, thrives in a fast-paced environment, and takes ownership of both the details and the client experience. This role is a key partner to Escrow Officers and plays a critical role in ensuring smooth, accurate, and timely closings.
What You'll Do:
Provide comprehensive administrative and operational support to Escrow Officers
Prepare and review closing documents, including settlement statements, closing disclosures, assignments, and specialized transaction documents (e.g., mobile homes, wraps)
Manage escrow files from open to closeensuring accuracy, completeness, and compliance
Monitor pipelines, track key milestones, and proactively follow up to keep transactions on schedule
Serve as a point of contact for clients and partners, responding to inquiries and resolving issues with professionalism and efficiency
Coordinate and communicate with buyers, sellers, agents, lenders, and internal teams
Maintain organized records, reports, and transaction documentation
Provide guidance and mentorship to junior team members as needed
Support customer service efforts and contribute to business development initiatives
What You Bring:
High school diploma or equivalent required
4+ years of directly related escrow experience
Strong proficiency handling more complex residential transactions
Broad knowledge of escrow processes, policies, and industry practices
Advanced organizational skills with the ability to manage multiple files simultaneously
Strong analytical and problem-solving capabilities
Excellent verbal and written communication skills
High attention to detail and accuracy
Proficiency in Microsoft Office and escrow/operating systems
A professional, client-first mindset and positive service attitude
What Sets You Apart:
Demonstrated ability to work independently with minimal supervision
Sound judgment and decision-making in handling complex or sensitive transactions
Recognized as a resource or subject matter expert across escrow processes
Ability to train or support less experienced team members
Why First American Title:
Join a trusted, industry-leading organization with a strong local presence
Work alongside a collaborative, high-performing team
Play a vital role in delivering a seamless closing experience for clients
Build a long-term career with opportunities for growth and development
Pay Range: $23.37 - $31.14 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer.
First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
At First American Title, we don't just close transactions - we help create certainty and confidence for our clients at every stage of the real estate process. We're seeking a Senior Escrow Assistant to join our Santa Cruz office - someone who brings deep experience in residential transactions, thrives in a fast-paced environment, and takes ownership of both the details and the client experience. This role is a key partner to Escrow Officers and plays a critical role in ensuring smooth, accurate, and timely closings.
What You'll Do:
Provide comprehensive administrative and operational support to Escrow Officers
Prepare and review closing documents, including settlement statements, closing disclosures, assignments, and specialized transaction documents (e.g., mobile homes, wraps)
Manage escrow files from open to closeensuring accuracy, completeness, and compliance
Monitor pipelines, track key milestones, and proactively follow up to keep transactions on schedule
Serve as a point of contact for clients and partners, responding to inquiries and resolving issues with professionalism and efficiency
Coordinate and communicate with buyers, sellers, agents, lenders, and internal teams
Maintain organized records, reports, and transaction documentation
Provide guidance and mentorship to junior team members as needed
Support customer service efforts and contribute to business development initiatives
What You Bring:
High school diploma or equivalent required
4+ years of directly related escrow experience
Strong proficiency handling more complex residential transactions
Broad knowledge of escrow processes, policies, and industry practices
Advanced organizational skills with the ability to manage multiple files simultaneously
Strong analytical and problem-solving capabilities
Excellent verbal and written communication skills
High attention to detail and accuracy
Proficiency in Microsoft Office and escrow/operating systems
A professional, client-first mindset and positive service attitude
What Sets You Apart:
Demonstrated ability to work independently with minimal supervision
Sound judgment and decision-making in handling complex or sensitive transactions
Recognized as a resource or subject matter expert across escrow processes
Ability to train or support less experienced team members
Why First American Title:
Join a trusted, industry-leading organization with a strong local presence
Work alongside a collaborative, high-performing team
Play a vital role in delivering a seamless closing experience for clients
Build a long-term career with opportunities for growth and development
Pay Range: $23.37 - $31.14 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer.
First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.