Director Emergency Services
Aurora Health Care, Oak Lawn, IL, United States
Major Responsibilities
Coordination and administration of all operational aspects to provide effective quality care for patients.
Plans and directs the administrative and operational functions of all departments reporting to this position to provide quality patient care, maximize revenues, attract new patients and meet regulatory requirements.
Prepares and administers the departmental operating and capital budgets to ensure sufficient funds and personnel to accomplish departmental objectives within approved financial guidelines.
Monitors department productivity levels and work functions to ensure proper staff and resource utilization and ensures the development of staff within the assigned areas.
Facilitates the care management process for Emergency Services patients in conjunction with care management and system goals.
Identifies areas for operational efficiency improvement and implements changes.
Assumes 24‑hour accountability for the daily clinical and administrative functions for all departments reporting to this position.
Develops and implements strategic plans that integrate the goals of Advocate Health Care and Advocate Christ Medical Center's Mission, Values, Philosophy, and Strategic plan(s).
Develops and implements long‑ and short‑range goals and objectives, policies, and procedures to meet demands for service in keeping with strategic plans for each assigned area, inclusive of planning of the interface with other functional areas.
Facilitates patient‑focused care with ongoing research and review of state‑of‑the‑art models of care delivery, spanning continuum of care.
Integrates the functions of assigned areas and promotes the inter‑relations between assigned departments and other hospitals and Advocate facilities to maintain consistent standards of care.
Plans and implements new services; determines fiscal feasibility of establishing new or expanded services including the reimbursement component, profitability, staff requirements, and availability of services.
Conducts competitor analysis to determine program growth and market share, keeps abreast of trends or changes, and manages the development and implementation of business plans and objectives that support the effectiveness of existing and new programs and the growth of the hospital.
Develops and presents new program ideas, coordinates implementation of the new program as well as the marketing, goals, and objectives which provide for the resources necessary to carry out future growth of the hospital.
Develops and oversees the compilation of statistical information to be used for current and future operations.
Maintains collaborative relationships with department managers/directors, physicians, system‑wide contacts and related external contacts to meet hospital/system objectives.
Develops and maintains relationships with physicians as well as other hospital managers/directors and staff.
Monitors impact of services on all other hospital services and notifies other areas impacted by new and/or expanded services so planning can be accomplished.
Acts as a liaison between physicians and other hospital departments to facilitate problem resolution.
Develops and maintains various relationships with external clients/contacts to promote and ensure program growth.
Serves as representative to department meetings as assigned.
Works with program directors of Medical Education to ensure residency review requirements related to space, ancillary, and professional staff and other resources are met.
Collaborates with peers systemwide to develop standardized protocol, products, contracts, and expected outcomes.
Liaison with relevant organizations regarding hospital‑based behavioral services and collaborates with patient advocate organizations, local community mental health agencies, local and state professional societies, health officials, health organizations, and health‑care training institutions.
Establishes and maintains a comprehensive clinical care management system that reflects the quality and patient satisfaction goals of the division; develops and implements policies, procedures, and standards that follow quality management, DNV, IDPH, CDC, OSHA, Magnet and other external guidelines.
Facilitates and oversees the quality management programs for units and their adherence with system standards and regulatory agencies.
Monitors changes and assures compliance with DNV/governmental standards and makes changes in ACMC policy and procedure accordingly.
Ensures that assigned areas have instituted an effective Performance Improvement program and that the program integrates with all related committees and processes.
Promotes patient safety by reporting issues through established channels and participates in safety initiatives as requested.
Responsible for professional and personal growth and development.
Keeps abreast of current standards of care and standards of regulatory bodies.
Maintains memberships in professional and community organizations.
Participates in activities to enhance professional growth and development by involvement in professional organizations and continuing education.
Leads division in customer and associate satisfaction initiatives to achieve steady improvement in scoring levels.
Uses enhanced satisfaction as a consistent key element in all change processes.
Utilizes staff teams along with management as decision‑makers in satisfaction initiatives.
Continually assesses controllable factors in achieving higher satisfaction levels and facilitates measures to improve.
Licensure Nurse, Registered (RN)
Education / Experience Required Bachelor’s degree in Nursing or a healthcare related field. Advanced degree in business Administration, Hospital Administration or a related field. 5‑7 years experience in healthcare management.
Knowledge, Skills & Abilities Required Good management skills, including ability to work well with others, team building skills, communication and presentation skills. Ability to work across lines and promote good relationships among departments. Familiarity with healthcare finance.
Physical Requirements and Working Conditions Ability to travel locally as well as long distance travel.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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Coordination and administration of all operational aspects to provide effective quality care for patients.
Plans and directs the administrative and operational functions of all departments reporting to this position to provide quality patient care, maximize revenues, attract new patients and meet regulatory requirements.
Prepares and administers the departmental operating and capital budgets to ensure sufficient funds and personnel to accomplish departmental objectives within approved financial guidelines.
Monitors department productivity levels and work functions to ensure proper staff and resource utilization and ensures the development of staff within the assigned areas.
Facilitates the care management process for Emergency Services patients in conjunction with care management and system goals.
Identifies areas for operational efficiency improvement and implements changes.
Assumes 24‑hour accountability for the daily clinical and administrative functions for all departments reporting to this position.
Develops and implements strategic plans that integrate the goals of Advocate Health Care and Advocate Christ Medical Center's Mission, Values, Philosophy, and Strategic plan(s).
Develops and implements long‑ and short‑range goals and objectives, policies, and procedures to meet demands for service in keeping with strategic plans for each assigned area, inclusive of planning of the interface with other functional areas.
Facilitates patient‑focused care with ongoing research and review of state‑of‑the‑art models of care delivery, spanning continuum of care.
Integrates the functions of assigned areas and promotes the inter‑relations between assigned departments and other hospitals and Advocate facilities to maintain consistent standards of care.
Plans and implements new services; determines fiscal feasibility of establishing new or expanded services including the reimbursement component, profitability, staff requirements, and availability of services.
Conducts competitor analysis to determine program growth and market share, keeps abreast of trends or changes, and manages the development and implementation of business plans and objectives that support the effectiveness of existing and new programs and the growth of the hospital.
Develops and presents new program ideas, coordinates implementation of the new program as well as the marketing, goals, and objectives which provide for the resources necessary to carry out future growth of the hospital.
Develops and oversees the compilation of statistical information to be used for current and future operations.
Maintains collaborative relationships with department managers/directors, physicians, system‑wide contacts and related external contacts to meet hospital/system objectives.
Develops and maintains relationships with physicians as well as other hospital managers/directors and staff.
Monitors impact of services on all other hospital services and notifies other areas impacted by new and/or expanded services so planning can be accomplished.
Acts as a liaison between physicians and other hospital departments to facilitate problem resolution.
Develops and maintains various relationships with external clients/contacts to promote and ensure program growth.
Serves as representative to department meetings as assigned.
Works with program directors of Medical Education to ensure residency review requirements related to space, ancillary, and professional staff and other resources are met.
Collaborates with peers systemwide to develop standardized protocol, products, contracts, and expected outcomes.
Liaison with relevant organizations regarding hospital‑based behavioral services and collaborates with patient advocate organizations, local community mental health agencies, local and state professional societies, health officials, health organizations, and health‑care training institutions.
Establishes and maintains a comprehensive clinical care management system that reflects the quality and patient satisfaction goals of the division; develops and implements policies, procedures, and standards that follow quality management, DNV, IDPH, CDC, OSHA, Magnet and other external guidelines.
Facilitates and oversees the quality management programs for units and their adherence with system standards and regulatory agencies.
Monitors changes and assures compliance with DNV/governmental standards and makes changes in ACMC policy and procedure accordingly.
Ensures that assigned areas have instituted an effective Performance Improvement program and that the program integrates with all related committees and processes.
Promotes patient safety by reporting issues through established channels and participates in safety initiatives as requested.
Responsible for professional and personal growth and development.
Keeps abreast of current standards of care and standards of regulatory bodies.
Maintains memberships in professional and community organizations.
Participates in activities to enhance professional growth and development by involvement in professional organizations and continuing education.
Leads division in customer and associate satisfaction initiatives to achieve steady improvement in scoring levels.
Uses enhanced satisfaction as a consistent key element in all change processes.
Utilizes staff teams along with management as decision‑makers in satisfaction initiatives.
Continually assesses controllable factors in achieving higher satisfaction levels and facilitates measures to improve.
Licensure Nurse, Registered (RN)
Education / Experience Required Bachelor’s degree in Nursing or a healthcare related field. Advanced degree in business Administration, Hospital Administration or a related field. 5‑7 years experience in healthcare management.
Knowledge, Skills & Abilities Required Good management skills, including ability to work well with others, team building skills, communication and presentation skills. Ability to work across lines and promote good relationships among departments. Familiarity with healthcare finance.
Physical Requirements and Working Conditions Ability to travel locally as well as long distance travel.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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