Social Media Advisor
ManpowerGroup Global, Inc., New York, NY, United States
Social Media Engagement Specialist
New York NY | Onsite role
12+ months contract - convert to permanent.
Pay range: $29 - $31/hr on W2
Our Fortune 500 client (One of the world's largest cosmetics companies) in New York NY is looking for hardworking, motivated talent to join their innovative team.
Are you a Social Media Engagement Specialist with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!
Job Description
Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely and quick manner (TikTok, Facebook, Instagram, Twitter)
Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
Follow Brand and Care provided social FAQ documents for launches and key social moments
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer in the brand guidelines.
Recognizes and recommends new ways to influence consumers in their purchase decisions
Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
Provide social content and engagement recommendations based on consumer feedback and trends
Stay up to date on new social media platforms, tools and best practices
Live in the social ecosystem, stay on top of emerging trends in the landscape responsiveness
Maintain 100% reply rate and established response time goals across social channels
Maintain consumer satisfaction and sentiment scores as established by the group
Monitor personal social KPIs using Sprinklr
Offers schedule flexibility to support the needs of the business which may include weekends
Meets established quality standards in all contacts across all channels
Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
LE CARE TECHNOLOGY SUITE
Documents product issues in a way that the information can be used for product improvement or development
Accurately enters required information in the CRM and surveys to ensure data integrity
Job Qualifications
Bachelors Degree
1-2 years social media engagement experience
Customer Service experience desired
Customer-obsessed mindset
Knowledge and experience with major social media platforms required
Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which may include weekends
Report back to internal team to funnel insights into product / experience / content creation strategy
High level of organization, attention to detail and positive attitude
Interest in beauty, fashion and/or lifestyle brands
Exceptional writing skills
Excellent problem-solving ability
Proficient in Microsoft applications including PowerPoint, Word and Excel.
Are you interested? Please click apply button! If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.
#J-18808-Ljbffr
12+ months contract - convert to permanent.
Pay range: $29 - $31/hr on W2
Our Fortune 500 client (One of the world's largest cosmetics companies) in New York NY is looking for hardworking, motivated talent to join their innovative team.
Are you a Social Media Engagement Specialist with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!
Job Description
Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely and quick manner (TikTok, Facebook, Instagram, Twitter)
Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
Follow Brand and Care provided social FAQ documents for launches and key social moments
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer in the brand guidelines.
Recognizes and recommends new ways to influence consumers in their purchase decisions
Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
Provide social content and engagement recommendations based on consumer feedback and trends
Stay up to date on new social media platforms, tools and best practices
Live in the social ecosystem, stay on top of emerging trends in the landscape responsiveness
Maintain 100% reply rate and established response time goals across social channels
Maintain consumer satisfaction and sentiment scores as established by the group
Monitor personal social KPIs using Sprinklr
Offers schedule flexibility to support the needs of the business which may include weekends
Meets established quality standards in all contacts across all channels
Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
LE CARE TECHNOLOGY SUITE
Documents product issues in a way that the information can be used for product improvement or development
Accurately enters required information in the CRM and surveys to ensure data integrity
Job Qualifications
Bachelors Degree
1-2 years social media engagement experience
Customer Service experience desired
Customer-obsessed mindset
Knowledge and experience with major social media platforms required
Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which may include weekends
Report back to internal team to funnel insights into product / experience / content creation strategy
High level of organization, attention to detail and positive attitude
Interest in beauty, fashion and/or lifestyle brands
Exceptional writing skills
Excellent problem-solving ability
Proficient in Microsoft applications including PowerPoint, Word and Excel.
Are you interested? Please click apply button! If you are not available or if this is not the right role at the moment, please share the job description with your friends and let us know if any of them show interest.
#J-18808-Ljbffr