Beauty Advisor
Buckeye Global, New York, NY, United States
Job Title: Customer Service Representative III - Professional Products Beauty Advisor
Job Duration: One year minimum with opportunity to extend to full 2-year tenure Contract – W2
Job Location: New York, NY, USA, 10001 (Hybrid)
Note:
Digital Beauty Advisor
Job Summary Job Description
Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely and quick manner (TikTok, Facebook, Instagram, Twitter)
Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
Follow Brand and Care provided social FAQ documents for launches and key social moments
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer in the brand guidelines.
Recognizes and recommends new ways to influence consumers in their purchase decisions
Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
Provide social content and engagement recommendations based on consumer feedback and trends
Stay up to date on new social media platforms, tools and best practices
Live in the social ecosystem, stay on top of emerging trends in the landscape
Maintain 100% reply rate and established response time goals across social channels
Maintain consumer satisfaction and sentiment scores as established by the group
Monitor personal social KPI’s using Sprinklr
Offers schedule flexibility to support the needs of the business which may include weekends
Meets established quality standards in all contacts across all channels
Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Job Qualifications
Customer-obsessed mindset
Knowledge and experience with major social media platforms required
Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which may include weekends
Report back to internal team to funnel insights into product / experience / content creation strategy
High level of organization, attention to detail and positive attitude
Interest in beauty, fashion and/or lifestyle brands
Exceptional writing skills
Excellent problem-solving ability
Proficient in Microsoft applications including PowerPoint, Word and Excel.
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Job Duration: One year minimum with opportunity to extend to full 2-year tenure Contract – W2
Job Location: New York, NY, USA, 10001 (Hybrid)
Note:
Digital Beauty Advisor
Job Summary Job Description
Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely and quick manner (TikTok, Facebook, Instagram, Twitter)
Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
Follow Brand and Care provided social FAQ documents for launches and key social moments
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer in the brand guidelines.
Recognizes and recommends new ways to influence consumers in their purchase decisions
Alert critical customer complaints to internal Care and Brand teams and assist with problem solving
Provide social content and engagement recommendations based on consumer feedback and trends
Stay up to date on new social media platforms, tools and best practices
Live in the social ecosystem, stay on top of emerging trends in the landscape
Maintain 100% reply rate and established response time goals across social channels
Maintain consumer satisfaction and sentiment scores as established by the group
Monitor personal social KPI’s using Sprinklr
Offers schedule flexibility to support the needs of the business which may include weekends
Meets established quality standards in all contacts across all channels
Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.
Job Qualifications
Customer-obsessed mindset
Knowledge and experience with major social media platforms required
Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team
Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which may include weekends
Report back to internal team to funnel insights into product / experience / content creation strategy
High level of organization, attention to detail and positive attitude
Interest in beauty, fashion and/or lifestyle brands
Exceptional writing skills
Excellent problem-solving ability
Proficient in Microsoft applications including PowerPoint, Word and Excel.
#J-18808-Ljbffr