In-Room Dining Coordinator
Gurney's Montauk, Montauk, NY, United States
Job Title: In-Room Dining (IRD) Coordinator
Department: Food & Beverage
Reports To: Director of Outlets
Status: Full-time, Hourly
Pay: $17.00 per hour
Location: Gurney’s Resorts & Seawater Spa, Montauk, NY
About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary: The In-Room Dining Coordinator is the central point of contact for all guest room dining requests, responsible for delivering a seamless, efficient, and elevated ordering experience. This role blends hospitality, organization, and technology—ensuring every order is handled with precision, warmth, and attention to detail. As the voice of In-Room Dining, the Coordinator plays a critical role in shaping the guest experience, from the initial interaction through order fulfillment and follow-up.
Key Responsibilities Guest Experience & Communication
Answer all IRD calls promptly with a polished, luxury-forward phone presence
Guide guests through menu offerings, including dietary accommodations and upselling opportunities
Ensure all guest interactions reflect the elevated service standards of the property
Communicate accurate wait times and follow up on guest requests when necessary
Order Management & Systems
Enter all orders accurately into
MICROS POS
Coordinate digital and mobile orders through
BBot
when applicable
Ensure all modifications, allergies, and special requests are clearly communicated to the kitchen
Manage order flow during high-volume periods with efficiency and composure
Operational Coordination
Act as liaison between guests, kitchen, and service team to ensure timely and accurate delivery
Monitor ticket times and proactively communicate delays or adjustments
Assist with menu updates, availability changes, and system adjustments (e.g., limited menus during operational shifts)
Support IRD service flow across breakfast, lunch, and dinner periods
Administrative & Organizational Duties
Maintain accurate logs of orders, guest requests, and service notes
Assist in updating IRD menus and ensuring system accuracy (pricing, availability, timing)
Support team scheduling coordination and communication when needed
Qualifications:
Previous experience in hospitality, call center, or restaurant operations preferred
Strong communication skills with a professional phone demeanor
Experience with POS systems, preferably Micros, is a plus
Ability to multitask in a fast-paced, high-volume luxury environment
Strong attention to detail and organizational skills
Preferred Attributes
Calm and solution-oriented under pressure
Strong sense of urgency with a guest-first mindset
Ability to anticipate needs and problem-solve proactively
Team-oriented with strong cross-department communication skills
Pay Range and Compensation Package:
$17.00 per hour
Employee discounts on resort amenities and services.
Opportunities for career advancement within the resort.
Positive and dynamic team environment.
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Department: Food & Beverage
Reports To: Director of Outlets
Status: Full-time, Hourly
Pay: $17.00 per hour
Location: Gurney’s Resorts & Seawater Spa, Montauk, NY
About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary: The In-Room Dining Coordinator is the central point of contact for all guest room dining requests, responsible for delivering a seamless, efficient, and elevated ordering experience. This role blends hospitality, organization, and technology—ensuring every order is handled with precision, warmth, and attention to detail. As the voice of In-Room Dining, the Coordinator plays a critical role in shaping the guest experience, from the initial interaction through order fulfillment and follow-up.
Key Responsibilities Guest Experience & Communication
Answer all IRD calls promptly with a polished, luxury-forward phone presence
Guide guests through menu offerings, including dietary accommodations and upselling opportunities
Ensure all guest interactions reflect the elevated service standards of the property
Communicate accurate wait times and follow up on guest requests when necessary
Order Management & Systems
Enter all orders accurately into
MICROS POS
Coordinate digital and mobile orders through
BBot
when applicable
Ensure all modifications, allergies, and special requests are clearly communicated to the kitchen
Manage order flow during high-volume periods with efficiency and composure
Operational Coordination
Act as liaison between guests, kitchen, and service team to ensure timely and accurate delivery
Monitor ticket times and proactively communicate delays or adjustments
Assist with menu updates, availability changes, and system adjustments (e.g., limited menus during operational shifts)
Support IRD service flow across breakfast, lunch, and dinner periods
Administrative & Organizational Duties
Maintain accurate logs of orders, guest requests, and service notes
Assist in updating IRD menus and ensuring system accuracy (pricing, availability, timing)
Support team scheduling coordination and communication when needed
Qualifications:
Previous experience in hospitality, call center, or restaurant operations preferred
Strong communication skills with a professional phone demeanor
Experience with POS systems, preferably Micros, is a plus
Ability to multitask in a fast-paced, high-volume luxury environment
Strong attention to detail and organizational skills
Preferred Attributes
Calm and solution-oriented under pressure
Strong sense of urgency with a guest-first mindset
Ability to anticipate needs and problem-solve proactively
Team-oriented with strong cross-department communication skills
Pay Range and Compensation Package:
$17.00 per hour
Employee discounts on resort amenities and services.
Opportunities for career advancement within the resort.
Positive and dynamic team environment.
#J-18808-Ljbffr