Bilingual Customer Escalations Specialist (FR/EN)

A global jewelry company seeks a Customer Experience Escalations Representative in Columbia, Maryland. The role focuses on handling escalated customer issues, ensuring positive resolutions, and promoting brand loyalty in both English and Spanish. Candidates should have at least 2 years of customer service experience and strong communication skills. The position offers comprehensive benefits, including a 401k with company match and employee discounts. #J-18808-Ljbffr