Bilingual Customer Experience Escalations Specialist

A leading jewelry company is seeking a Customer Experience Escalations Representative in Columbia, Maryland. This role involves resolving escalated customer issues through effective communication, problem-solving, and brand representation. Ideal candidates should have 2+ years of customer service experience, strong communication skills in English and Spanish, and familiarity with CRM systems like Salesforce. The position offers competitive pay and attractive perks such as comprehensive insurance, 401(k) matching, and a gym membership. #J-18808-Ljbffr