Technical Trainer

**Job Description Summary** The **Technical Trainer (Payroll Ops)** is responsible for delivering payroll training programs and supporting learning resources focused on payroll systems, service bureau operations, and payroll concepts for both internal teams and clients. This role builds upon foundational training skills and demonstrates increasing independence in facilitation, content support, and consultative engagement. The Technical Trainer applies payroll expertise, learning methodologies, and collaboration skills to improve training effectiveness and support business outcomes, while continuing to refine facilitation, design, and evaluation capabilities. Support onboarding, cross-training, and knowledge-sharing initiatives for peers and stakeholders initiatives for peers and stakeholdersContinue to build payroll, product, and training knowledge through ongoing learning and feedback **Minimum Qualifications** 2-4 years of Payroll Service Bureau experience requiredExperience delivering training, mentoring, or facilitating learning (formal or informal)Demonstrated ability to apply payroll knowledge in training or knowledge transfer settingsAbility to independently facilitate standard training sessions and manage classroom or virtual delivery environments**Preferred Qualifications** Experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation) Bachelor’s degree (or equivalent experience) Proficiency in a second languageExperience delivering results and measurable outcomes **Skills & Capabilities** **Demonstrates the ability to:** Navigate required training and payroll systems with proficiency to support delivery, documentation, and reportingCollaborate effectively with peers and stakeholders to support program improvements and knowledge transfer **Job Complexity, Supervision & Knowledge** **Subject Matter Knowledge:** Demonstrates proficiency across multiple payroll products and processes with an understanding of cross-functional dependencies **What Success Looks Like in This Role** Balances training delivery, content support, and collaboration responsibilities effectively * **Physical Wellness:** Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.* **Mental Wellness:** Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.* **Financial Wellness:** Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.* **Family Care:** Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.* **... and so much more!** #J-18808-Ljbffr