On-site Technical Trainer

Description

The On-site Technical Trainer is responsible for designing, developing, and delivering engaging training programs that enable adult learners to effectively use and support technical systems.

This role:

• Combines expertise in instructional design, content development, and virtual facilitation to create scalable, high-impact learning solutions.

• Partners with technical teams and stakeholders to translate complex system functionality into clear, user-friendly training experiences that drive adoption, proficiency, and performance.

• Tracks all program personnel certifications to ensure annual certification requirements are met and that staff maintain comprehensive and current knowledge within their respective disciplines.

• Documents, retains, and tracks required staff training and ensures compliance with established training frequency requirements.

Primary Job Responsibilities

• Design and develop comprehensive training curricula for technical systems, including virtual instructor-led training (VILT), eLearning modules, and self-paced learning solutions

• Apply adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to create effective, learner-centered content

• Translate complex technical concepts, workflows, and system processes into clear, engaging training materials

• Develop a wide range of learning assets, including facilitator guides, user manuals, job aids, simulations, videos, and knowledge base content

• Deliver interactive virtual training sessions using modern learning technologies and engagement strategies

• Conduct training needs analyses to identify knowledge gaps and align learning solutions with business and system requirements

• Collaborate with subject matter experts, developers, and program teams to ensure accuracy and relevance of technical content

• Evaluate training effectiveness through assessments, learner feedback, and performance metrics; continuously refine content

• Support system implementations, upgrades, and enhancements by developing and delivering targeted training programs

• Maintain and update training materials to reflect system changes, new features, and evolving best practices

• Track training completion and learner progress through a training platform.

Basic Qualifications

• Bachelor's degree from an accredited college or university in Adult Education, Human Resources Training and Development, or a related field.

• Minimum of five years of experience developing, leading, and implementing training programs for technological systems supporting call center operations.

• Strong knowledge of call center technologies and operational workflows.

• Strong written and verbal communication skills.

• Strong customer service skills and knowledge of call center operations.

• Proven proficiency in technology platforms and electronic learning systems, as well as Microsoft Office applications including Word, Outlook, and Excel.

• Strong organizational, analytical, and instructional design skills.

• U.S. citizenship and fluency in English required.

• Ability to successfully pass criminal history, fingerprint background checks, and credential verification required.

• Proficient in navigating electronic systems, computer programs, and virtual service platforms.

• This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) when working remote. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

April 3, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.