Technical Trainer
Auris, Oklahoma City, OK, United States
Job Description Summary
Technical Trainer (Payroll Ops)
is responsible for delivering payroll training programs and supporting learning resources focused on payroll systems, service bureau operations, and payroll concepts for internal teams and clients. The role builds upon foundational training skills and demonstrates increasing independence in facilitation, content support, and consultative engagement.
Responsibilities
Deliver standard payroll training sessions independently for internal teams and clients using approved materials and curricula.
Update, maintain, and contribute to training content, including reference materials, presentations, and learning aids.
Tailor training delivery to audience needs within established frameworks and guidelines.
Participate in training analysis, evaluation, and follow‑up activities to assess effectiveness and support business outcomes.
Provide consultative guidance related to payroll systems, processes, and ancillary products within the defined scope.
Collaborate with cross‑functional stakeholders to ensure training content accuracy, relevance, and alignment with operational needs.
Support onboarding, cross‑training, and knowledge‑sharing initiatives for peers and stakeholders.
Continue to build payroll, product, and training knowledge through ongoing learning and feedback.
Minimum Qualifications
2-4 years of Payroll Service Bureau experience required.
Experience delivering training, mentoring, or facilitating learning (formal or informal).
Demonstrated ability to apply payroll knowledge in training or knowledge transfer settings.
Ability to independently facilitate standard training sessions and manage classroom or virtual delivery environments.
Preferred Qualifications
Experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation).
Bachelor’s degree (or equivalent experience).
CPP certification.
Proficiency in a second language.
Able to work in a fast‑paced environment.
Experience delivering results and measurable outcomes.
Skills & Capabilities
Apply Adult Learning Theory concepts to facilitate engaging and effective training sessions.
Independently deliver training using approved materials while adapting delivery to diverse audiences.
Manage time, pacing, and participant engagement across training sessions and initiatives.
Support consultative discussions related to payroll systems, processes, and ancillary products with growing confidence.
Apply company policies, procedures, and training standards to resolve a variety of training‑related issues.
Navigate required training and payroll systems with proficiency to support delivery, documentation, and reporting.
Collaborate effectively with peers and stakeholders to support program improvements and knowledge transfer.
Job Complexity, Supervision & Knowledge
Works on problems of moderate scope where analysis requires consideration of multiple factors; exercises judgment within defined practices and procedures.
Receives general guidance on routine work and more detailed instruction on new projects or initiatives.
Demonstrates proficiency across multiple payroll products and processes with an understanding of cross‑functional dependencies.
What Success Looks Like In This Role
Independently delivers payroll training sessions that are accurate, engaging, and aligned to learning objectives.
Demonstrates reliable application of Adult Learning Theory and facilitation best practices.
Builds strong working relationships with internal teams and cross‑functional partners.
Contributes meaningful input to training improvements, updates, and evaluation efforts.
Balances training delivery, content support, and collaboration responsibilities effectively.
Continues to grow toward broader content ownership, consultation depth, and leadership opportunities.
Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.
Employee Benefits
Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time.
Generous paid time off and holidays; Employee Assistance Program; complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; employee discount programs.
Paid maternity and paternity leave (including for adoptive parents); legal plan options; pet insurance coverage.
… and so much more.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Equal Opportunity Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation.
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is responsible for delivering payroll training programs and supporting learning resources focused on payroll systems, service bureau operations, and payroll concepts for internal teams and clients. The role builds upon foundational training skills and demonstrates increasing independence in facilitation, content support, and consultative engagement.
Responsibilities
Deliver standard payroll training sessions independently for internal teams and clients using approved materials and curricula.
Update, maintain, and contribute to training content, including reference materials, presentations, and learning aids.
Tailor training delivery to audience needs within established frameworks and guidelines.
Participate in training analysis, evaluation, and follow‑up activities to assess effectiveness and support business outcomes.
Provide consultative guidance related to payroll systems, processes, and ancillary products within the defined scope.
Collaborate with cross‑functional stakeholders to ensure training content accuracy, relevance, and alignment with operational needs.
Support onboarding, cross‑training, and knowledge‑sharing initiatives for peers and stakeholders.
Continue to build payroll, product, and training knowledge through ongoing learning and feedback.
Minimum Qualifications
2-4 years of Payroll Service Bureau experience required.
Experience delivering training, mentoring, or facilitating learning (formal or informal).
Demonstrated ability to apply payroll knowledge in training or knowledge transfer settings.
Ability to independently facilitate standard training sessions and manage classroom or virtual delivery environments.
Preferred Qualifications
Experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation).
Bachelor’s degree (or equivalent experience).
CPP certification.
Proficiency in a second language.
Able to work in a fast‑paced environment.
Experience delivering results and measurable outcomes.
Skills & Capabilities
Apply Adult Learning Theory concepts to facilitate engaging and effective training sessions.
Independently deliver training using approved materials while adapting delivery to diverse audiences.
Manage time, pacing, and participant engagement across training sessions and initiatives.
Support consultative discussions related to payroll systems, processes, and ancillary products with growing confidence.
Apply company policies, procedures, and training standards to resolve a variety of training‑related issues.
Navigate required training and payroll systems with proficiency to support delivery, documentation, and reporting.
Collaborate effectively with peers and stakeholders to support program improvements and knowledge transfer.
Job Complexity, Supervision & Knowledge
Works on problems of moderate scope where analysis requires consideration of multiple factors; exercises judgment within defined practices and procedures.
Receives general guidance on routine work and more detailed instruction on new projects or initiatives.
Demonstrates proficiency across multiple payroll products and processes with an understanding of cross‑functional dependencies.
What Success Looks Like In This Role
Independently delivers payroll training sessions that are accurate, engaging, and aligned to learning objectives.
Demonstrates reliable application of Adult Learning Theory and facilitation best practices.
Builds strong working relationships with internal teams and cross‑functional partners.
Contributes meaningful input to training improvements, updates, and evaluation efforts.
Balances training delivery, content support, and collaboration responsibilities effectively.
Continues to grow toward broader content ownership, consultation depth, and leadership opportunities.
Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.
Employee Benefits
Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time.
Generous paid time off and holidays; Employee Assistance Program; complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; employee discount programs.
Paid maternity and paternity leave (including for adoptive parents); legal plan options; pet insurance coverage.
… and so much more.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Equal Opportunity Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation.
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