Bi-Lingual Customer Support Representative
Kelly Services, Johnston, IA, United States
For those who want to keep growing, learning, and evolving.
We at Kelly® hear you, and we’re here for you! We’re seeking a
Bi-Lingual
Customer Support Representative
(fluent in both Spanish and English) to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Pay Rate: $20.50/hour – CONTRACT for 2 years
Shift: Contact Center is open from 5am – 5pm CST, Monday – Friday, candidates must be able to work ANY 8-hour shift within those hours
Why you should apply to be Customer Support Representative:
Competitive pay rate of $20.50/hour
Opportunity to work with a respected industry leader in manufacturing
Retention bonuses awarded after 6, 12, and 24 months of employment
Pay increases at 6, 12, and 24 months based on performance and tenure
Safe and professional work environment
Exposure to advanced product and service support processes
What’s a typical day as Customer Support Representative? You’ll be:
Providing advanced product and service information to customers, channel partners, and company personnel
Responding to complex customer questions and resolving escalated issues promptly
Recording and processing custom or special orders, coordinating with internal teams as needed
Making outbound calls to allocated customers to develop new relationships
Acting as the first point of contact for resolving customer queries and complaints
Scheduling follow-up actions and maintaining quality data in the CRM system
Conducting interviews with customers to clarify requirements and collect detailed notes
Providing exceptional service to encourage continued use of products/services
Ensuring adherence to organizational policies, procedures, and relevant regulatory codes
Obtaining supervisor or managerial authorization for any exceptions from mandatory procedures
Participating in ongoing training and development activities to enhance own capabilities
This job might be an outstanding fit if you:
Are fluent in both Spanish and English
Minimum of High School Diploma or GED
Have 1-3 years of relevant customer support experience
Demonstrate a customer-focused approach and build rapport easily
Are comfortable leveraging digital communications and CRM systems
Can manage buyer indifference and strengthen customer connections
What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Aff ensive Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
#J-18808-Ljbffr
We at Kelly® hear you, and we’re here for you! We’re seeking a
Bi-Lingual
Customer Support Representative
(fluent in both Spanish and English) to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Pay Rate: $20.50/hour – CONTRACT for 2 years
Shift: Contact Center is open from 5am – 5pm CST, Monday – Friday, candidates must be able to work ANY 8-hour shift within those hours
Why you should apply to be Customer Support Representative:
Competitive pay rate of $20.50/hour
Opportunity to work with a respected industry leader in manufacturing
Retention bonuses awarded after 6, 12, and 24 months of employment
Pay increases at 6, 12, and 24 months based on performance and tenure
Safe and professional work environment
Exposure to advanced product and service support processes
What’s a typical day as Customer Support Representative? You’ll be:
Providing advanced product and service information to customers, channel partners, and company personnel
Responding to complex customer questions and resolving escalated issues promptly
Recording and processing custom or special orders, coordinating with internal teams as needed
Making outbound calls to allocated customers to develop new relationships
Acting as the first point of contact for resolving customer queries and complaints
Scheduling follow-up actions and maintaining quality data in the CRM system
Conducting interviews with customers to clarify requirements and collect detailed notes
Providing exceptional service to encourage continued use of products/services
Ensuring adherence to organizational policies, procedures, and relevant regulatory codes
Obtaining supervisor or managerial authorization for any exceptions from mandatory procedures
Participating in ongoing training and development activities to enhance own capabilities
This job might be an outstanding fit if you:
Are fluent in both Spanish and English
Minimum of High School Diploma or GED
Have 1-3 years of relevant customer support experience
Demonstrate a customer-focused approach and build rapport easily
Are comfortable leveraging digital communications and CRM systems
Can manage buyer indifference and strengthen customer connections
What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Aff ensive Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
#J-18808-Ljbffr