In House Marketing Rep
Hilton Grand Vacations, Baraboo, WI, United States
Step into a role where every day feels a little like vacation! Because at Hilton Grand Vacations in the heart of the Wisconsin Dells, you’re helping guests create memories that last a lifetime. As an In‑House Marketing Representative, you become the friendly face and knowledgeable guide who connects visitors with unforgettable experiences, all while building a rewarding career with one of the most trusted names in hospitality. If you thrive in a fast‑paced, guest‑focused environment and love the idea of pairing customer service with meaningful conversations, this opportunity is your gateway to growth, recognition, and a world of travel benefits.
Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
Why do Team Members Like Working for us?
Hourly pay plus commission
Medical, Dental, and Vision benefits starting on Day 1
Generous Vacation Time Off Program
Paid Sick Time
GO Hilton Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program – purchase shares at a discounted rate
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
Conduct pre‑arrival calls to owners, renters, and exchangers. Confirm appointments with guests to ensure tour reservations and improve show rate. Complete required paperwork accurately and completely for each tour.
Check availability so as to not overbook tour waves.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour. Follow gifting procedures to ensure costs are met monthly.
Provide location‑related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
Distribute only HGV‑authorized information, collateral, and materials. Maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing. Contact appropriate management with any guest issues.
Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
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Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
Why do Team Members Like Working for us?
Hourly pay plus commission
Medical, Dental, and Vision benefits starting on Day 1
Generous Vacation Time Off Program
Paid Sick Time
GO Hilton Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program – purchase shares at a discounted rate
Tuition reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
Conduct pre‑arrival calls to owners, renters, and exchangers. Confirm appointments with guests to ensure tour reservations and improve show rate. Complete required paperwork accurately and completely for each tour.
Check availability so as to not overbook tour waves.
Ensure guests meet minimum eligibility for gifts as provided or promote a courtesy tour. Follow gifting procedures to ensure costs are met monthly.
Provide location‑related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
Distribute only HGV‑authorized information, collateral, and materials. Maintain location operating standards.
Carry out all other reasonable requests by management that one is capable of performing. Contact appropriate management with any guest issues.
Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Experience in customer service for at least a year is vital.
Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
Proficiency in English is required (speak, read, write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
#J-18808-Ljbffr